Join our “Budapest Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Team Leader - Sales

Job Location: Budapest

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 5,200 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

Key Responsibilities

• Lead, motivate, and develop the Sales Support team, ensuring high performance and employee engagement.
• Set team objectives, conduct performance reviews, and provide regular coaching and mentoring.
• Manage workload planning, task allocation, training, and resource coordination to ensure business continuity.
• Oversee the creation and maintenance of dashboards, reports, and sales performance analytics (e.g., Sales360, hit ratio, open opportunities).
• Analyze data to identify trends, risks, opportunities, and areas for process improvement.
• Ensure accurate and timely delivery of standard and ad-hoc reports to internal stakeholders.
• Coordinate partner registration processes, onboarding support activities, and sales administration tasks.
• Support pricing activities by gathering, structuring, and sharing information with product owners and stakeholders.
• Collaborate with European sales teams and cross-functional departments to ensure efficient communication and service delivery.
• Drive process standardization, SOP development, and continuous improvement initiatives.
• Monitor KPIs, service quality, deadlines, and operational performance, ensuring timely escalation of issues when required.
• Support business cases, market analysis, customer reporting, and presentation preparation for management reviews.
• Handle customer complaints and coordinate resolution with relevant stakeholders when needed.
• Participate in efficiency and cost-optimization projects while promoting best practices across the team.

Required Skills & Experience

• Bachelor's degree or equivalent professional experience.
• Minimum 2 years of people leadership experience.
• Experience in Sales Support, Business Support, Reporting, or a similar operational environment.
• Strong analytical and reporting skills with advanced Excel and PowerPoint knowledge.
• Excellent communication and stakeholder management skills.
• Strong people management, coaching, and performance management capabilities.
• Ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment.
• Process improvement mindset with a focus on quality, standardization, and customer satisfaction.
• Experience working with reporting and CRM systems is an advantage.

Apply now and embark on an exciting journey with us!

We offer:

• As part of a global company at DHL, and of a continuously growing organization in our GSC Budapest center, you will work in a multinational environment, and have endless opportunities for professional development and career progression.
• Extensive cafeteria package
• Flexible working location: You will have to work from office for initial 6 months and post that you will jhave 50% work from home and 50% work from office flexibility
• You can enjoy the facilities in our modern office in case you prefer working on-site
• Laptop, mobile, and technical equipment for home office
• Travel allowance for MÁV and BKK passes, and for commuting by car from outside and within Budapest
• Financial support for special life situations - wedding, child birth, funeral
• Referral bonus
• Long service award - starting at 3 years of seniority
• Extra paid time off for your birthday
• MAKASZ benefits card and other special employee discounts
• We are an AYCM sport pass partner
• Extended medical check
• Group insurance
• Gaming room and massage chair in the office, if you need to switch off during your break time
• Regular company events in the form of yearly company days, team buildings, family day, CSR actions
• Wellbeing initiatives supporting the work-life balance and the physical and mental health of our colleagues
• Personalized learning & career platform for your professional development to help you achieve your next career goal with us!

What’s Next?

After submitting your application, we try to review your CV as soon as possible. If we find you would be a good fit for one of the open positions, we will contact you shortly by phone. Since we have global centralized recruiting team, you may receive call from outside of Hungary. First you will be invited for a 30-minutes Teams interview, and if both you and team manager think it’s a match, then we would like to meet you in person in our office. After a successful personal interview, you will receive an official letter of intent, and after your written acceptance it is time for us to prepare for your onboarding. We can’t wait to welcome you to our team!

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities
across our GSC service lines and in our different divisions around the globe.