Join our “Budapest Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Team Leader - OMS

Job Location: Budapest

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 5,200 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.

Key Responsibilities

Team Leadership & People Management

• Lead, coach, and develop a team of OMS Specialists/Analysts to ensure high performance and continuous professional growth.
• Conduct regular performance reviews, development discussions, and provide ongoing feedback and coaching.
• Manage resource planning, workload distribution, and team capacity to ensure operational efficiency.
• Support recruitment, onboarding, and talent development activities within the team.
• Foster a collaborative, customer-focused, and high-performance team culture.
• Drive employee engagement initiatives and ensure alignment with DHL values and leadership expectations.
• Act as the first escalation point for team-related operational and performance matters.

Project & Implementation Management

• Lead and coordinate OMS implementation projects from initial analysis through deployment and project closure.
• Set up booking and billing processes for customer operations.
• Align operational processes with nominated forwarders, carriers, and system integrations.
• Collaborate with technical teams and business stakeholders throughout the development lifecycle.
• Manage implementation timelines, risks, dependencies, and stakeholder expectations.
• Conduct and oversee User Acceptance Testing (UAT), Data Entry Instructions (DEI), reviews, and sign-offs.
• Manage post-implementation hypercare activities and ensure smooth transition into BAU operations.
• Facilitate vendor onboarding, including vendor registration, operating procedure creation, and training delivery.

Stakeholder & Process Management

• Build and maintain strong relationships with DHL managers, regional leaders, country stakeholders, and external service providers.
• Document solutions, decisions, and process changes for stakeholder approval.
• Drive alignment across functions and influence stakeholders to adopt new concepts, processes, and solutions.
• Escalate risks, issues, and blockers appropriately while ensuring timely resolution.
• Report project status, risks, and key updates to senior stakeholders.
• Act as a key contact for technical and process-related issues.

Continuous Improvement & Technical Excellence

• Create and maintain process documentation and training materials.
• Deliver training sessions and knowledge-sharing activities for internal users.
• Maintain and implement robust technical standards, systems, and operational processes.
• Support data mapping activities across multiple systems and applications.
• Ensure compliance with DHL governance standards and implementation methodologies.
• Identify opportunities for process optimization, automation, and operational excellence.

Required Skills & Experience

• Minimum 3 years of experience in implementation, transformation, or process improvement projects.
• Previous experience in leading, coaching, or developing teams is preferred.
• Strong people management and stakeholder management skills.
• Proven project management experience, ideally within an Agile environment.
• Ocean Freight knowledge is mandatory.
• Experience with CargoWise One is considered a strong advantage.
• Experience managing regional or cross-functional projects.
• Strong understanding of software systems, integrations, and data mapping concepts.
• Knowledge of EDI mappings and shipment documentation.
• Strong analytical and problem-solving skills.
• Excellent English communication skills, both written and verbal.
• Ability to effectively manage senior internal and external stakeholders.
• Knowledge of DHL governance processes is an advantage.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.

Apply now and embark on an exciting journey with us!

We offer:

• As part of a global company at DHL, and of a continuously growing organization in our GSC Budapest center, you will work in a multinational environment, and have endless opportunities for professional development and career progression.
• Extensive cafeteria package
• Flexible working location: You will have to work from office for initial 6 months and post that you will jhave 50% work from home and 50% work from office flexibility
• You can enjoy the facilities in our modern office in case you prefer working on-site
• Laptop, mobile, and technical equipment for home office
• Travel allowance for MÁV and BKK passes, and for commuting by car from outside and within Budapest
• Financial support for special life situations - wedding, child birth, funeral
• Referral bonus
• Long service award - starting at 3 years of seniority
• Extra paid time off for your birthday
• MAKASZ benefits card and other special employee discounts
• We are an AYCM sport pass partner
• Extended medical check
• Group insurance
• Gaming room and massage chair in the office, if you need to switch off during your break time
• Regular company events in the form of yearly company days, team buildings, family day, CSR actions
• Wellbeing initiatives supporting the work-life balance and the physical and mental health of our colleagues
• Personalized learning & career platform for your professional development to help you achieve your next career goal with us!

What’s Next?

After submitting your application, we try to review your CV as soon as possible. If we find you would be a good fit for one of the open positions, we will contact you shortly by phone. Since we have global centralized recruiting team, you may receive call from outside of Hungary. First you will be invited for a 30-minutes Teams interview, and if both you and team manager think it’s a match, then we would like to meet you in person in our office. After a successful personal interview, you will receive an official letter of intent, and after your written acceptance it is time for us to prepare for your onboarding. We can’t wait to welcome you to our team!

By joining one of the world's leading logistics companies, you have a chance to explore a wide range of interesting job challenges and opportunities
across our GSC service lines and in our different divisions around the globe.