Transport First Line Manager
United Kingdom
GBP 33,500-33,500 / year
Transport First Line Manager (Rotational Days)
Grade: N
Contract Type: Permanent (Full-Time)
Shift Pattern: Monday to Friday, Rotational Shifts (05:00-13:00/10:00-18:00)
Location: Rugby, CV21 1QN
Join DHL as a Transport First Line Manager and play a key role in coordinating the movement of DHL customer products across the UK & Ireland. Leading a team of Transport Administrators, you'll drive operational excellence, deliver outstanding customer service, and continuously improve performance within a fast-paced transport and general haulage operation
What you'll do:
- Managing and developing a team of 3 Transport Administrators, creating a positive, high-performance culture
- Leading daily transport activities, ensuring all customer deliveries and collections are planned and executed successfully
- Coordinating the shipment of 3M products throughout the UK & Ireland, alongside supporting general haulage activities for DHL customers
- Driving a culture of continuous improvement, identifying opportunities to improve efficiency, service and operational performance
- Managing warehouse scheduling and transport administration activities to ensure smooth operational flow
- Supporting customer invoicing processes and ensuring accurate transport documentation
- Monitoring transport KPIs and utilising data to drive better decision-making and operational improvements
- Ensuring full compliance with Driver Hours Regulations, Working Time Directive and all transport legislation
- Maintaining Operator Licence compliance and supporting transport governance standards
- Building strong relationships with customers, drivers, warehouse teams and key stakeholders
- Leading employee engagement activities, coaching and mentoring team members to maximise performance and development
- Using Microsoft Excel extensively to manage operational data, reporting, scheduling and customer requirements
What You'll Bring:
We're looking for a confident people leader who can balance operational demands with developing and motivating a team.
Essential experience and skills:
- Previous experience within a transport, logistics or fleet operation
- Experience managing, coaching and developing people
- Strong understanding of Driver Hours Regulations, Working Time Directive and transport compliance legislation
- Experience working with transport planning, scheduling, administration or fleet operations
- Strong continuous improvement mindset with the ability to identify and implement process improvements
- Advanced Microsoft Excel skills and confidence working from spreadsheets and operational reporting tools
- Strong knowledge of Microsoft Office applications including Teams, Outlook and Excel
- Excellent communication and stakeholder management skills
- Ability to work under pressure and manage multiple priorities effectively
- A proactive, solutions-focused approach with strong attention to detail
Desirable:
⭐ Experience working within a customer-focused transport environment
⭐ Knowledge of invoicing processes and transport cost control
⭐ Experience coordinating warehouse and transport activities
✅WHY JOIN US?
- Discretionary bonus based on performance
- We're happy to talk about flexible working – just ask about alternative patterns at interview
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
- Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
✅WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
✅BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 14th Sept 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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