DHL Supply Chain is THE global leader in logistics and supply chain solutions, with operations in over 220 countries and territories. We combine global scale with local expertise to connect people and improve lives every day. At DHL Supply Chain, our people are our greatest strength. We’re proud to hire talented individuals from all backgrounds, fostering a workplace where everyone can thrive. We take pride in being an integral part of everyday life and are committed to sustainability, respect, and personal accountability.

An exciting opportunity has arisen to join DHL Supply Chain as a Senior Quality and Regulatory Assurance Officer based at our Auckland Airport site. We are looking for an individual who has a tertiary background in business, Data Management, or science. Ideally you will have 5+ years Quality Assurance, Validation, Risk Management / Food Safety or Manufacturing experience in a medium to large organisation. The preferred candidate will have knowledge and appropriate experience to lead our validation and verification activities within our Quality & Risk Management Systems and maintain GMP processes and environments.

What you will do:

In this role, you will:

• Schedule and lead new and ongoing validation activities including but not limited to Computer System Validation, Equipment Qualification, Temperature Mapping and Environmental Qualification and Packaging Qualification.

• Provide routine visibility of compliance against scheduled activities, including escalation of challenges.

• Develop, review, and approve Validation Master Plans, Protocols, Reports, and associated documentation.

• Maintain multi-site calibration schedules and ensure ongoing management of risk associated with deviations.
• Maintain oversight and ongoing management of validated system non-conformance management, including investigation, corrective action, implementation, and verification.
• Ensure validation activities comply with GDP, GMP, ISO standards, customer requirements, internal DHL policies, and external regulatory requirements.
• Conduct risk assessments and identify validation requirements for new projects, systems, and operational changes.
• Develop, review, and approve change controls related to validated systems and processes.
• Support internal, customer, and regulatory audits and inspections.
• Ensure validation records are maintained in accordance with document control requirements.
• Engage with customers and suppliers to effectively manage stakeholder risks and opportunities.
• Carry out quality assurance-related projects.

What you will bring:

We’re looking for someone with:

• Experience in Validation for equipment and computerised systems, including end-to-end documentation, and requirements.
• Strong data analysis skills, high competency in Microsoft Excel.
• Protocol and report planning and writing skills.
• Strong problem-solving abilities.
• Experience in risk and deviation management.
• Excellent time management skills, with the ability to meet deadlines and prioritise work effectively.
• A great sense of humour, along with excellent interpersonal and communication skills will enable you to build strong relationships at all levels of the business, and with internal and external customers.
• The ability to quickly learn and adapt to new tasks.
• High accuracy and a great eye for detail.

What’s in it for you?

At DHL Supply Chain, we offer more than just a job—we provide a career path full of opportunities for growth and development:

• A chance to make your mark in a fast-growing and essential industry.
• Access to global career development opportunities and world-class training programs, including “Certified International Specialist”.
• Work for a Certified Great Place to Work, surrounded by a diverse, engaged, and passionate team.
• Birthday Leave.
• PERKS employee benefits programme which includes discounts off fuel, grocery, and retail.
• Cutting-edge supply chain technology to support your success.
• A commitment to living responsibly, including social and environmental initiatives.
• Access to Employee Assistance Programme for personal support.
• Opportunities to participate in initiatives like our Women’s Network and environmental initiatives.
• A supportive environment where excellence is recognised and rewarded.

Ready to take the next step?

At DHL Supply Chain, we are committed to fostering a diverse and inclusive workplace where everyone is valued and feels a sense of belonging. We encourage individuals from underrepresented backgrounds and communities, to apply to work with us at DHL. If this role excites you and you're a motivated team player eager to grow in a supportive and rewarding environment, we want to hear from you—apply today!