Job Title: Manager – OFR, CoE

Job Location: Center

RCS Grade: K

To design, deliver, and evaluate training programs focused on Ocean Freight-GTOM processes, systems, and compliance, ensuring operational teams have the knowledge and skills to execute end-to-end shipment handling effectively.

Key Responsibilities:

Training Design & Delivery

• Develop and deliver training modules on Ocean Freight fundamentals, including:

• Introduction to GTOM

• Export & Import process flow leveraging GSC/L4 SOPs

• Parties involved in OFR

• Types of shipments (FCL, LCL)

• VOCC vs NVOCC

• Feeder & Mother Vessels

• Types of containers

• National & Multinational Gateways

• Incoterms and their application

• Shipping documents and Letter of Credit

• Frequently used OFR charges

• End-to-End OFR process

• GSConnect – Case creation and viewing

• Design and conduct training on specialized module based on top errors and BP complaints

• Conduct onboarding programs on CW1 and Support System e.g. Cargosphere, GSCapture etc:

• GTOM workflow & Bundle Services

• Maintain GSC Level SOPs based on L4 SOPs

• Ocean Freight documents

• Catalogue based service for all shipment types

• OFR business model and process flow

• Sea Waybill and legal relevance of transport documents

• Timestamp definitions and importance for customer experience

• GSConnect framework

GPAM Updates

• Updates to be shared with all Centers

• GSC Level SOPs to be updated based on the updates

• Refresher trainings to be conducted for complex updates

• Regular dip checks on updates

Evaluation & Reporting

• GTOM readiness checklist

• Tool Access (UAT & Prod) for relevant applications

• Assess training effectiveness through feedback, quizzes, and performance metrics.

• Maintain accurate training records and prepare reports for management.

Required Skills/Abilities:

• Bachelor’s degree in Supply Chain, Logistics, or Operations Management.

• 8+ years in freight forwarding, global operations, or shared services.

• Certification in training or instructional design, preferred.

• Knowledge of OFR operations, back- office processes

• Ability to drive continuous improvements in OFR processes

• Strong communication and stakeholder management capabilities

• Strong program and change management capabilities

• Experience with DHL systems (CW1, GSConnect, MTW modules).

• Excellent interpersonal skills