HEAD OF AIRFREIGHT PAC

DHL Global Forwarding – PAC (Peru, Argentina, Chile & Ecuador)
Location: Flexible within PAC Cluster

At DHL, our business is logistics, but people are our passion.

With over 500,000 team members in more than 220 countries and territories, DHL is one of the most innovative and culturally diverse companies in the world, offering unmatched opportunities for professional growth and leadership. DHL Global Forwarding PAC is seeking an exceptional executive leader to assume the role of Head of Airfreight PAC, responsible for defining and executing the Airfreight strategy across the PAC, driving profitable growth, operational excellence, customer satisfaction, leadership mindset (EOS), network optimization and long-term value creation aligned with Global, Regional & country Airfreight priorities.

Key Qualifications

• Education: Bachelor’s Degree required; MBA or Master’s Degree preferred.
• Experience: More than 15 years of experience in Airfreight, Freight Forwarding, Transportation or Logistics and more than 10 years leading multinational and multi-country organizations.
• Language: Advanced English proficiency or native; Spanish preferred.
• Technical Knowledge: Airfreight product management, airline procurement, trade lane management, pricing, yield management, customer solutions, digital transformation, operational excellence and P&L management.
• RCS Level: G

Key Responsibilities

• Define and execute the Airfreight strategy for the PAC in alignment with Global, Regional and Country Airfreight objectives.
• Drive sustainable growth, market share expansion, diversification in commodities, profitability and customer retention across all PAC countries.
• Own the Airfreight P&L and monitor revenue, gross profit, volume, yield and productivity KPIs. (Service promise)
• Lead strategic airline partnerships, negotiations and procurement strategies across key trade lanes. (leverage Northbound & southbound volume growth strategy)
• Execute & improve product standards, operating models and performance frameworks across the cluster.
• Direct highly strategic initiatives with significant impact on customer experience, profitability and operational performance.
• Anticipate market, trade lane and capacity developments and ensure the organization is positioned to capitalize on emerging opportunities. Analize & develop local solutions opportunities.
• Drive innovation, digitalization and implementation of world-class Airfreight practices.
• Define and drive service quality objectives and ensure compliance with corporate governance, security and regulatory requirements.
• Ensure the implementation of MyTW training in the AFR teams of each country (compliance)
• Lead annual planning, budgeting, forecasting and major product investment initiatives.
• Act as escalation point for critical commercial, operational or customer matters.

Role Differentiator

• Lead the Airfreight Product Function at subregional level across the PAC.
• Define and implement strategies with long-term impact on business performance and competitive positioning.
• Influence Regional and Global product strategy through market expertise and customer insights.
• Drive transformational initiatives that impact commercial, operational and financial performance across multiple countries.

Stakeholder Management

• Develop trusted relationships with PAC Country CEOs, Regional Product Leadership and Global Functional Leaders. (Sales & Functional Aereas)
• Negotiate critical commercial agreements with strategic airline partners and suppliers.
• Influence internal and external stakeholders as the recognized Airfreight expert for the PAC. (Identify talents and develop it within teams to be promoted)
• Promote cross-functional collaboration to deliver integrated customer solutions.

Management Responsibility

• Lead multiple teams of senior product leaders, country airfreight managers and functional specialists.
• Ensure appropriate talent selection, succession planning and organizational capability development.
• Build a high-performance culture focused on accountability, customer centricity and continuous improvement.
• Develop future leadership pipelines for critical Airfreight positions.

Leadership Profile

• Outstanding strategic thinking capabilities.
• Strong commercial and financial leadership.
• Deep Airfreight market expertise.
• Exceptional communication, negotiation and stakeholder management skills.
• Proven leadership in complex multinational environments.
• Strong results orientation and execution excellence.

Core Competencies

• Airfreight Product Management, Airline Procurement, Trade Lane Development, Network Optimization, GSC Service catalog development, Pricing & Yield Management, Commercial Leadership, Customer Experience, Financial Management, Business Strategy, Operational Excellence, Risk Management, Stakeholder Management, Executive Communication, Negotiation, Digital Transformation, Innovation, Talent Development and DHL Business Knowledge.

Reporting Structure

• Reports Directly to: CEO PAC
• Functional alignment: Head of Airfreight LATAM, Airfreight Organization.
• Geographical scope: Peru, Argentina, Chile & Ecuador

DHL Global Forwarding

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