Main Accountabilities

• Monitor and manage DHLeC network courier fleet operations in assigned cluster depot
• Ensure DHLeC service levels are met in assigned cluster depot
• Ensure full compliance of DHLeC SOPs in assigned cluster depot
• Source, onboard and manage agents/contractors in assigned cluster depot
• Monitor competitor activities for market intelligence gathering purposes
• Manage resource deployment within assigned depots to ensure efficiency in resource utilization
• Prepare management/operations reports on regular and ad-hoc basis
• Ensure full compliance to DHLeC's safety, quality and service excellence standards in assigned regions
• Managing projects assigned by Delivery Manager and/or Management Team

People Management

• Lead, supervise and motivate the cluster depots delivery network and courier fleet team
• Train and monitor staff and contractors to ensure full compliance to DHLeC SOP
• Drive personal/career development and progression of subordinates via coaching and counselling

Divisional Experience

• Good knowledge of courier / express shipment management and delivery process flow
• Good analytical skills and strong focus on continuous improvement
• Strong operations planning and reporting background

• Work experience as an area operations manager
• Excellent communication and leadership
• Sound decision-making skills

Geographical Experience

• Good knowledge of the assigned cluster depot and willing to travel
• Good network of contacts for delivery agents/contractors in assigned cluster depot

Education / Qualification / Certification Requirements

• Minimum bachelor's degree certification, relevant experience in the courier industry with minimum of 5 years in the courier industry without degree certification would also be considered
• Willing to travel