At DHL Global Forwarding, we take pride in being one of the world’s leading logistics providers, connecting markets through a global network while leveraging financial expertise, operational excellence, and innovative solutions to deliver value for our customers and stakeholders. As DHL Group’s finance organization, we act as a value-adding advisor by providing transparency and valuable information for decision-making while enabling effective governance and compliance across the Group. Together, we maximize value for our employees, customers, and investors, making DHL sustainably better every day. Join DHL Global Forwarding Bangladesh as an Accounts Receivable Executive and play a key role in credit management, collections, customer follow-up, and receivables control to support a healthy cash flow and outstanding customer service.

Job Purpose

The Accounts Receivable Executive will be responsible for managing customer collections, monitoring outstanding receivables, supporting credit management activities, maintaining collection records, performing bank reconciliations, and coordinating with internal and external stakeholders to ensure timely collection of payments and compliance with DHL policies and procedures.

Major Job Responsibilities

• Monitor customer outstanding balances and proactively follow up with customers, Sales & Marketing, and Product teams to ensure timely collection of payments.
• Maintain daily cheque, cash, IHB collection, and accounts receivable tracking reports.
• Keep customer account status updated in collection and receivable management tools, including dunning activities, promise-to-pay tracking, and escalations.
• Support the preparation and maintenance of accurate AR outstanding reports and collection updates.
• Monitor customer credit limits and credit terms and coordinate renewal requirements with the Sales team.
• Assist in credit management activities and maintain proper credit approval documentation.
• Perform daily bank reconciliations for designated bank and digital payment accounts.
• Provide operational support by approving House BL/AWB printing requests in CW1 in line with prescribed controls.
• Coordinate overseas payment collections, remittance follow-ups, and related customer communications.
• Coordinate with customers to collect TDS and VDS certificates and ensure proper matching with related invoices.
• Support Global Service Center (GSC) activities by providing accurate posting and allocation information in ERP systems.
• Assist in compliance documentation, audit requirements, and periodic reporting as required by management.

Qualifications & Requirements

• Bachelor’s degree from a reputed university.
• 1-2 years of experience in accounts receivable, credit control, collection, finance operations, or a related function is preferred
• Sound understanding of general accounting principles and receivables management.
• Knowledge of taxation practices and financial documentation will be beneficial.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Strong communication, negotiation, and stakeholder management skills.
• Good analytical and problem-solving capability with attention to detail.
• Ability to build and maintain effective working relationships with internal and external stakeholders.
• High level of integrity, accountability, and commitment to DHL values.
• Ability to work effectively in a fast-paced and customer-focused environment.