DGF Role Profile

Organisational Background Information

Role Title : Compliance and GDP & ISO Country Auditor

Business Unit : DHL Global Forwarding

Location : Cedar Drive, Co. Dublin

Scope of Role : Compliance, GDP & ISO Country Auditor reporting into the QHSSE Manager and forming a core part of the Quality function. The role is primarily responsible for strengthening compliance governance, audit readiness, and local supplier quality management through audits across DGF Ireland.

Reports to : QHSSE Manager

Days & Hours of Work 09:00 – 17:30, Monday – Friday

Role Profiler QHSSE Manager

Accountabilities

Key activities

Key Accountabilities

• Internal & External Audit Management
• Planning, coordinating and conducting external (local supplier) audits as the role of qualified lead auditor.
• Acting as lead auditor for internal audits and supporting regional and global audit programmes (ICS, FTA, GDP).
• Reducing reliance on external audit support through in‑house capability.
• Local Supplier Quality Management (specifically transport providers)
• Onboarding of new local suppliers (specifically transport providers for all products) according to local procedures including qualification, risk assessment and approval.
• Conducting supplier audits against signed Service Level Agreements, Good Distribution Practice and if applicable ISO 9001 and ensuring ongoing compliance to GDP and ISO standards.
• Acting as the quality interface between products (Air, Ocean, Road and Industrial Products) and suppliers.
• CAPA Oversight & Compliance Tracking
• Tracking of CAPAs arising from audits, customer complaints and deviations.
• Ensuring effective root cause analysis, timely closure and verification of corrective actions.
• Liaising with CAPA owners to ensure completion and effectiveness
• Regulatory & Standards Compliance
• Supporting ongoing GDP and ISO compliance of DGF IE and future regulatory developments, including readiness for a WDA licence.
• Deputising as GDP Champion when required.
• Quality System Support & Business Continuity
• Acting as back‑up for the Quality Systems Specialist to ensure continuity during absence.
• Maintaining the Quality System as per local procedures
• Ensure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme
• Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.

Competencies

Relationships with others

• Communicates in an open and honest manner.
• Treats others with respect, develops trust and values diversity.
• Demonstrates sensitivity to diversity, i.e., culture, gender, age, religion, race disability.
• Develops effective relationships with employees, peers, and managers.
• Confidence in dealing with all levels in the business over the telephone and also on a face-to-face basis.
• Ability to remain calm when dealing with difficult people.
• Good listening skills and ability to respond in a clear, respectful manner.

Teamwork

• Commitment to fulfilling their role in a team.
• Supportive approach to other team members.
• Shares information, knowledge, ideas, and experience freely with others.
• Commits to team decisions and contributes to building a team spirit.
• Works collaboratively with others to achieve team or business objectives.
• Establishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievement
• Encourages and motivates team members and work colleagues

Customer Orientation

• Basis decisions on how his/her actions impact on customers and DHL.
• Builds and maintains effective relationships with customers, suppliers, and other departments.
• Focuses on the needs of customer and seeks to meet and exceed expectations.
• Quickly and practically solves problems, seeking advice where necessary.
• Appreciates what customers want and continuously strives to meet customer expectations.

Problem Solving

• Identifies issues, problems, and opportunities.
• Deep dives to identify root causes of issues
• Applies formal problem-solving techniques
• Evaluates risk
• Gathers information and analyses cause and effect.
• Quickly and practically solves problems.
• Establishes effective work processes and measures.
• Documents and communicates awareness of the problem, solution and action taken.

Commitment to Excel

• Achieves work targets and is willing to take on additional roles/responsibilities.
• Continuously reviews current processes.
• Seeks and is open to feedback from others.
• Always behaves in a manner consistent with DHL’s values.
• Demonstrates a positive attitude to change.
• Flexible approach to work.
• Looks for opportunities in a changing situation.
• Provides detailed advice to others
• Takes initiative to keep skills up to date

Procedural Skills

• Ability to organize own workload across a range of responsibilities & meet deadlines.
• Ability to select appropriate procedures.
• Ability to follow procedures.
• Ability to meet procedural deadlines.
• Ability to improve an existing procedure.
• Ability to create a procedure.

Attention to Detail

• Ability to work with lots of data to high level of accuracy.
• Ability to apply high attention to detail to written (text) documents.
• Ability to follow through on procedures and ensure completion.

Skills / Qualifications:

Expected years of experience (minimum) :Experience in logistics industry

• Quality experience
• Lead auditing experience

• Expected Qualifications Auditing experience
• Clean driving licence

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.”

The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.