Reporting to the Custom Clearance Supervisor (South Asia Hub), the incumbent is responsible for the clearance of DHL shipments by communicating with internal and external customers on the clearance requirements. The staff will also need to coordinate with the relevant authorities to obtain the necessary shipment information and documents required for shipment clearance.

▪ Contact DHL customers (both origin and destination) for clearance-related shipment information or documents when the existing documents or information available are not sufficient for DHL to clear the shipments

▪ Provide full tracing service for customers and other DHL stations to expedite customs clearance

▪ Provide customer with duty and tax advice notification and to seek payment approval from these customers when the duty and tax amounts payable exceeds DHL’s payment limits

▪ Deal competently with customer complaints and take all possible action to resolve the issue to the customer’s full satisfaction.

▪ Pre and Post clearance; Informal, Formal and Transhipment entry

▪ Review the “Shipment in Bond” inventory report to ensure that these shipments are worked on a daily basis.

▪ Determine the shipment value in accordance to the local valuation guidelines provided by the local authorities

▪ Determine and classify the shipment commodities in accordance to the national tariff classifications tables available and/or commercial invoice data, and determining the corresponding duty and tax rates, taking into consideration: (1) Country of origin for preferential treatment; (2) Concessions or Exemptions applicable to the shipment commodity or importer/exporter; and (3) Applicable customer instructions recorded in the Customer Instruction Database Records.

▪ Compute a preliminary assessment on the duty and taxes payable to the external agencies (including any additional taxes e.g. countervailing or anti-dumping taxes), and fees or charges payable to DHL

▪ Overall, prepare accurate and compliance customs data for Customs Formal and Informal entry submission

▪ Comply with policies, regulations and procedures that have been spelt out by Customs and other government agencies

▪ In dealings with Customs and other government agencies, project a professional image through conduct that is honest, reliable, and respect for the laws and regulations of the country

Teamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with the intent of policies, procedures and agreements. Builds others' trust in own professionalism, integrity, expertise and ability to get results.

Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

· Ensure that physical movement of Dangerous Goods and Medical Express/WMX cargo meets customers and internal requirements and is completed in an efficient and safe manner.

• Minimum O Level/ Diploma or equivalent

• Minimum 2 years of experience working in customs clearance matters within the logistics, international transportation or brokerage industry is required

• Customs competency test certificate is required

• Customer service skills

• Class 3 driving license is preferred/advantageous

• The role is required to perform shift work.

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Recruitment Fraud Alert: DHL Express Singapore will never request payment or personal/financial information from applicants or employees at any stage of the recruitment process. Any such request should be treated as fraudulent. All email correspondence will be sent from the official DHL domain e.g. name@dhl.com. Protect yourself by verifying job offers and communications. Your safety is important to us.