NCG Supervisor (South Asia Hub)
People & HR, Operations
Singapore
Reporting to the Network Support Manager, the incumbent is to manage a group of NCG Agents to ensure pro-active monitoring of flight movements, ULD logistics, activating contingency plans, respond promptly to network requests and timely updates of service incidents. Identifies and make recommendations for service improvements.
Your Tasks
• Provide accurate and analytic performance / incident report to enhance performance quality.
• Provide a tracing service for the network and interface with local country customer service on service problems and enquiries.
• Proactive and immediate response to all customers.
• Communicate with service provider to get information on flight details.
• Work with airlines to implement outbound and inbound service enhancements.
• Handle operational communications with other Gateway and Hubs regarding inbound & outbound operations, adhering to standards and protocols for pre-alert, e-mails and other communications with the DHL network.
• Interface with local country customer service on service problems and enquiries.
• Coordinate implementation of contingencies plan.
• Ensure that NCG fully understand and implements the Tracing process.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Conduct performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.
Good Distribution Practice (GDP)
Supervisors in scope of overseeing pharmaceutical shipment handling are responsible for ensuring that all employees within the facility and applicable subcontractors are trained and compliant with the Global SOP, Life Science GDP Policy and Standards, and respective local requirements, to ensure compliance in all activities related to Medical Express shipments. This includes, but is not limited to:
• Complete initial and continuous training on the CIS Medical Express Awareness, CIS Awareness trainings, and GDP principles; such training is to be proactively monitored to adhere to completion by staff/contractors as applicable
• Have a complete understanding of the Global SOP, Life Science GDP Policy, and Standards to be able to perform PD, GEMBA, self-assessment, and act as required within their facility, with staff and sub-contractors as applicable.
• Action and drive any corrective actions for compliance, continuous improvements for GDP as noted in GRID or as raised to the facility via WMX Support teams, customers, or others.
• All subcontracting activities that may affect GDP compliance and overall quality assurance in their area of responsibility are monitored
• GDP-related tasks, documents, and records are adhered to where applicable
• Follow compliance with local regulatory requirements related to GDP
• Any delegated responsibilities are documented for accountability
• Lead as required for the agreed Customer onsite meeting and the Customer requested audit
What You Bring
• At least 5 years’ experience, preferably within airline, transportation or logistics industry.
• Minimum Diploma level
• Good communication skills (both written and spoken) in English.
• Role is required to work shift
Location: DHL Express (South Asia Hub), 121 Airport Cargo Road, Singapore 819480
What We Offer
- Career development with a global market leader internationally.
- Comprehensive learning and development programs.
- Inclusive workplace culture.
- Competitive benefits and wellness initiatives.
If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!
DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.
Recruitment Fraud Alert: DHL Express Singapore will never request payment or personal/financial information from applicants or employees at any stage of the recruitment process. Any such request should be treated as fraudulent. All email correspondence will be sent from the official DHL domain e.g. name@dhl.com. Protect yourself by verifying job offers and communications. Your safety is important to us.
