IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect with people, the better life on earth becomes.

We love our role in the world and we’re looking for the right people to help us maintain and grow!

Role Purpose:

To actively manage and coordinate credit collection for an assigned portfolio of customers in alignment with DP DHL process guidelines and policies in an efficient and cost-effective manner.

Support administration of Credit & Collections / Accounts Receivable (OTC) activities and tasks to collect credit information, maintain records and collect overdue debts to minimize outstanding accounts and achieve compliance in line with internal and external policies and standards, regulations and compliance requirements.

Key Requirements:

• Support administration of Credit and Collections and Accounts Receivable (OTC) activities and tasks under moderate supervision
• Perform generally repetitive administrative tasks such as collecting payments and allocation of payments
• To actively promote and ensure DHL trading terms and conditions are being adhered to by the customer
• To contribute knowledge and expertise toward resolving reoccurring billing issues
• To maximize collection effectiveness from all customers in a timely and professional manner - follow-up accounts to ensure that contractual obligations are met
• To maintain efficient records of collection activities
• Gather and compile credit information and maintain credit records for accurate account processing
• Prepare and finalize due accounts accurately and prepare reports on the status of Credit and Collections and Accounts Receivable activities
• Managing customer escalations and negotiating settlement plans as required
• To drive debt collection, involve through in customer interactions (incl. reminder letters and customer visits as deemed necessary)
• Identify overdue (delinquent) accounts
• Gathering remittance advice from customers and sharing with the Cash Applications team to allocate payments
• Initiate established procedures to take legal action on outstanding debts
• Assist with audits

Minimum Requirements:

• Grade 12
• A degree in relevant field will be an added advantage
• At least 1 – 3 years of experience

DHL is an equal opportunity employer and encourages applications from the designated groups e.g. women and

people with disabilities in terms of the Affirmative Action (Employment) Act No. 29 of 1998)

We are looking forward to your application