DHL Supply Chain is the world’s leading contract logistics provider that combines value-added and management services with fulfilment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy.

So, what's it like to work for DHL Supply Chain? At DHL we’re proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we’re proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed.

We are offering an exciting opportunity for the position of Inbound Controller. In this position you will play a crucial role to support our vision of becoming a Great place to work for all.

To plan, coordinate, and manage the day-to-day operational activities of the team, ensuring effective communication, leadership, and development of staff. To oversee the execution of warehouse operations through proper resource planning, scheduling, and control of employees and supervisors. To optimize resources to drive operational efficiency and ensure customer service standards are consistently met. To ensure all contractual KPIs are achieved and maintained in line with SLA requirements, while working closely with management to monitor performance and allocate work effectively across operational areas.

• Managing the operation Inbound, and administrative teams

• Meet and exceed operational service levels and manage the cost of Labour

• Drive and develop team culture

• Delivery of Key Performance Indicators

• Quality Control

• Compliance with statutory and Company Policies and Procedures

• Compliance with Standard Operating Procedures

• Active participation in stock counts i.e. Planning, Preparation and Physical counting of stock

• Ensure daily and weekly workload planning and volume forecasting routines are accomplished

• Effective Leadership and Management of the operational and administrative teams

• Delivery of safe, secure, clean and fair work environment for Team Members

• Maximize accuracy, productivity and space utilization

• HR Issues - Managing Industrial Relations

• Maximize accuracy, productivity and space utilization

• Translate, analyze and deliver customer needs through effective operations

• Effective Leadership and Management of the operational and administrative teams

• IR Skills

• 3 years of similar experience/ environment

• SAP Knowledge and Experience

• Grade 12 / Matric – Essential

• Educated to university degree level or equivalent professional qualifications

• Good analytical and numerical skills

• Computer literacy (MS Office, transport management systems)

• Reporting tools (Excel, dashboards)

• Deadline driven

• Administrative knowledge and skills

• Accurate data capturing

• Good written and communication skills

• Ability to work under pressure and independently

• Dedicated to service excellence

• Apply logical thinking

• Self-disciplined and organized

• Ability to present to all management levels

• English – verbal and written.