Manager - Business Support - Data Analytics

DHL
DHL

Data Science, Customer Service

Mumbai, Maharashtra, India

Posted on Sep 12, 2026
Job Title – Manager - Business Support - Data Analytics

Key Responsibilities:

Analytics & Insights

  • Analyze data across Certified, Talent Management, Talent Acquisition, Employee Feedback and business performance.
  • Identify trends, patterns and opportunities to support strategic decision-making.
  • Develop meaningful insights from large and complex datasets.
  • Translate analytics into practical recommendations and actions.
  • Build and maintain dashboards, reports and management presentations.

Measuring Impact

  • Help establish clear measures of success for talent and learning initiatives.
  • Assess the effectiveness of Certified programs and development interventions.
  • Connect learning, engagement, talent and business outcomes.
  • Support ROI and impact analyses for key HR initiatives.

Employee Feedback & Survey Analytics

  • Analyze EOS and other employee feedback data.
  • Conduct driver analyses and deep dives into key topics.
  • Identify actionable insights and areas for improvement.
  • Support leadership teams in understanding and acting on survey results.

Project Management

  • Manage analytics and improvement projects from concept through implementation.
  • Coordinate stakeholders across HR, Certified, Talent, Learning and Business functions.
  • Track progress, manage timelines and ensure delivery of key milestones.
  • Drive follow-up actions and ensure insights lead to outcomes.

Executive Communication

  • Create concise, executive-ready presentations and summaries.
  • Present findings and recommendations to senior HR and business leaders.
  • Simplify complex analyses and communicate key messages clearly.
  • Prepare materials for leadership forums and management discussions.

What We Are Looking For

Experience

  • Several years of experience in analytics, consulting, strategy, HR, People Analytics or a related field.
  • Experience working with large datasets and translating data into business insights.
  • Strong project management experience.
  • Experience interacting with senior stakeholders.

Technical Skills

  • Advanced Excel and Power BI.
  • Strong analytical and problem-solving capabilities.
  • Experience with SQL, Python or similar tools.
  • Ability to structure and analyze complex information.

Personal Attributes

  • Proactive and self-driven.
  • Naturally curious and asks thoughtful questions.
  • Comfortable working independently and managing ambiguity.
  • Strong business acumen and commercial mindset.
  • Excellent stakeholder management skills.
  • Able to balance attention to detail with seeing the bigger picture.
  • Strong communication and storytelling skills.
  • Not afraid to challenge assumptions and bring forward new ideas.

What Success Looks Like

The successful candidate will:

  • Become a trusted thought partner for the Central team and broader leadership team.
  • Build a fact-based view of what drives talent, engagement, learning and business performance.
  • Anticipate questions before they are asked.
  • Bring insights, recommendations and solutions rather than only reporting data.
  • Help the organization make better and faster decisions.