About DHL Supply Chain:

As the world’s largest contract logistics specialist, we create a competitive advantage for our customers by giving them logistics solutions based on our globally standardized warehousing, transportation, and integrated services.

Our people is our biggest asset. We are certified as a Great Place to Work Company. In DHL you will find a culture that embraces diversity, collaboration; boost your strengths and generate confidence.

A world driven by logistic. A company driven by people!

Job Purpose:

Key Responsibilities

Quality Management System (QMS)

• Ensure effective implementation and maintenance of the site's Quality Management System.
• Manage deviations, CAPAs, change controls, risk assessments, investigations, and document control processes.
• Monitor quality metrics and drive corrective actions to ensure compliance and operational effectiveness.
• Maintain SOPs, work instructions, and quality documentation in line with regulatory and customer requirements.

Regulatory Compliance & GDP/GMP Oversight

• Ensure compliance with applicable pharmaceutical regulations, GDP requirements, customer quality agreements, and corporate standards.
• Support the maintenance of site licenses, permits, and regulatory documentation required for pharmaceutical operations.
• Act as the primary quality representative during interactions with customers, regulatory authorities, and certification bodies.
• Stay updated on regulatory changes and ensure timely implementation within the operation.

Audits and Inspections

• Lead internal audit programs and self-inspections across warehouse operations.
• Coordinate and support customer audits, regulatory inspections, and certification audits.
• Ensure effective closure of audit observations through robust CAPA implementation.
• Maintain a permanent state of inspection readiness.

Operational Quality & Product Integrity

• Ensure product integrity throughout receiving, storage, picking, packing, and distribution processes.
• Oversee temperature-controlled operations, environmental monitoring programs, calibration activities, and cold chain compliance.
• Monitor traceability, stock accuracy, batch control, and inventory management processes.
• Ensure compliance with qualification and validation requirements for facilities, equipment, and operational processes.

Risk Management & Continuous Improvement

• Conduct quality risk assessments for operational changes, new customers, new products, and process modifications.
• Utilize Lean, Six Sigma, and Operational Excellence tools to drive continuous improvement initiatives.
• Analyze quality trends, KPI performance, and customer feedback to identify improvement opportunities.
• Lead root cause investigations and implement preventive actions to reduce quality incidents.

Customer & Stakeholder Management

• Serve as the primary point of contact for customer quality-related matters.
• Participate in business reviews, customer governance meetings, and operational excellence initiatives.
• Support new business implementations by ensuring quality and compliance requirements are incorporated from the design phase.
• Build strong relationships with Operations, HSE, Engineering, IT, and customer quality teams.

People Leadership & Quality Culture

• Lead and develop the site Quality team, ensuring high performance and succession planning.
• Deliver quality training programs and ensure operational teams maintain required certifications and competencies.
• Promote a "Quality First" culture focused on compliance, accountability, and continuous improvement.
• Coach operational leaders in quality and regulatory best practices.

Who We Are Looking For:

Experience

• Minimum 5-8 years of experience in Quality Management within pharmaceutical warehousing, distribution, logistics, or healthcare operations.
• Proven experience managing pharmaceutical quality systems in regulated environments.
• Experience leading customer audits, regulatory inspections, and certification programs.
• Strong background supporting warehouse operations, inventory management, and cold chain logistics.
• Previous leadership experience managing quality teams and cross-functional stakeholders.

Technical Knowledge

• Quality Management Systems (QMS).
• Good Distribution Practices (GDP).
• Good Manufacturing Practices (GMP) knowledge.
• CAPA, Change Control, Deviations, Investigations, and Risk Management.
• Pharmaceutical warehouse operations and distribution processes.
• Cold Chain Management and temperature monitoring systems.
• Qualification and Validation concepts.
• Root Cause Analysis methodologies.
• ISO 9001 and pharmaceutical quality standards.
• Experience using quality management platforms such as ETQ, TrackWise, iAuditor, or equivalent systems.
• Lean, Six Sigma, and Continuous Improvement methodologies.

Leadership Competencies

• Strong people leadership and team development capabilities.
• Customer-focused mindset with strong stakeholder management skills.
• Excellent analytical and problem-solving abilities.
• Ability to influence operational leaders and drive compliance culture.
• Strong communication and presentation skills.
• Effective decision-making in fast-paced operational environments.

Requirements

• Bachelor's Degree in Pharmacy, Chemistry: QFB, QFI
• Advanced English proficiency required.
• Availability to work onsite in Cuautitlán Izcalli and Tepotzotlan.

Connecting people, improving lives. In DHL Supply Chain, you can exceed your full potential. APPLY NOW!

Inclusion. Delivered Together.