Your IT Future, Delivered

Senior Project Manager

With a global team of 5600 IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics.

You can leave your mark by helping shape the technology backbone of one of the world's leading logistics organizations. Our offices in Cyberjaya, Prague and Chennai provide an international environment where technology, collaboration and continuous improvement come together.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology and delivering reliable, secure and innovative solutions for our business. As part of our team supporting DHL Express, you will have the opportunity to lead complex IT initiatives that directly contribute to our business and customer experience.

Grow together

As a Senior Project Manager, you will take end-to-end ownership of IT project delivery, working closely with cross-functional DevOps teams, business stakeholders and technology partners across multiple regions.

You will be responsible for translating product roadmaps and priorities into structured delivery plans and ensuring projects achieve their agreed scope, schedule, budget, quality and business objectives.

Your key responsibilities

• Lead end-to-end delivery of IT projects, from initiation and planning through implementation, transition and closure.
• Establish project plans, milestones, resource requirements, budgets and delivery governance.
• Lead cross-functional and geographically distributed teams across business, application development, architecture, infrastructure, security, operations and external partners.
• Manage scope, schedule, cost, quality, resources, risks, issues and dependencies throughout the project lifecycle.
• Proactively identify delivery risks and critical dependencies, establish mitigation plans and drive timely resolution or escalation.
• Manage project budgets, forecasts, actuals and financial reporting while ensuring effective utilization of project resources.
• Establish appropriate project governance, facilitate steering/governance meetings and provide clear status reporting to senior business and IT stakeholders.
• Work closely with Product Owners and DevOps teams to ensure alignment between project milestones, Agile delivery plans and business priorities.
• Drive decision-making and remove delivery obstacles by coordinating across teams and organizational boundaries.
• Ensure appropriate production readiness, operational handover and transition to support before project closure.
• Promote continuous improvement and lessons learned across project delivery practices.

What we are looking for

• 10+ years of experience in IT project/program delivery, including demonstrated ownership of complex or business-critical projects.
• Strong knowledge of project management disciplines covering scope, schedule, budget, quality, resources, risk, procurement, stakeholder management and communication.
• Practical experience working with both Agile and traditional project delivery methodologies.
• Experience working with DevOps and cross-functional technology teams.
• Strong understanding of IT/software delivery lifecycle from requirements and development through testing, deployment and operational transition.
• Demonstrated experience managing global stakeholders, senior management and geographically distributed delivery teams.
• Ability to manage multiple priorities and make effective decisions in a dynamic and time-sensitive environment.
• Strong problem-solving, negotiation, facilitation and conflict-resolution skills.
• Excellent written and verbal communication skills with the ability to communicate complex topics clearly to both technical and business audiences.
• Advanced spoken and written English.
• PMP, PRINCE2, SAFe, Scrum or equivalent project/agile certification would be an advantage

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.