ADULT DAY SERVICES KY PROGRAM MANAGER - FULL-TIME Who is Easterseals Redwood?
At Easterseals Redwood, we believe in the power of purpose and the power of work. We believe that with the right skills and support, everyone can achieve the thrill of success. Our programs are designed to meet individuals where they are -- to enrich education, expand employment, enhance health, and elevate our communities. By 2030, 10,000 people each year will say Easterseals Redwood makes their lives better. We empower children and adults with disabilities, military veterans, and people facing disadvantages in our region to live full and meaningful lives. As one of the largest human service providers in the region, our team members won’t rest until every one of us is valued, respected, and accepted.
Our Values: Believe in people, Joy, Inclusion, Curiosity, Impact, and Courage Why join Easterseals Redwood as the VP of Social Enterprise Growth: - PTO and Extended Illness Time
- Health Insurance options
- 401 K Retirement Plan with a company match
- Dental and Vision Insurance options
- Disability Insurance options
- Education and Professional Development Assistance
- Free daily lunch (Kentucky campus)
- Humana Employee Assistance Plan
- 10 Paid holidays
- Growth Opportunities
Position Summary The Program Manager is a key leadership role within Adult Disability Services, responsible for ensuring high-quality programming, operational excellence, staffing consistency, documentation compliance, participant engagement, and a positive team culture across all ADS program rooms. This position provides direct supervision to the Program Supervisor and all Team Leads, and ensures front-line operations function smoothly in coordination with the Clinical Manager, Administrative Supervisor, and Director. The Program Manager collaborates closely with the Director on participant intake decisions, staffing capacity, and program placement, and participates in intake meetings to ensure programming and staffing alignment. The Program Manager serves as the primary operational escalation point for Team Leads and oversees daily room operations, coverage planning, and program quality across the department. Job Responsibilities: 1. Staff Supervision & Leadership - Provide direct supervision to the Program Supervisor and all Team Leads.
- Conduct regular 1:1 supervision meetings with supervisees, offering coaching, support, and professional development.
- Lead progressive disciplinary processes for Team Leads in partnership with the Director and HR.
- Monitor and promote professionalism, communication standards, and team culture across programs.
- Collaborate with the Program Supervisor to ensure effective supervision and support of Co-Leads and DSPs.
- Participate in hiring processes for Team Leads, Co-Leads, and DSPs (shared with Program Supervisor and Director).
- Support leadership onboarding for new Team Leads and Program Supervisor.
2. Operational Leadership - Lead all call-ins from Team Leads and coordinate with the Program Supervisor to develop daily room coverage plans.
- Ensure all program rooms maintain adequate staffing levels, appropriate ratios, and operational readiness.
- Approve adjustments to room schedules, staffing patterns, and community outing plans.
- Coordinate vehicle scheduling, availability, and safety needs for community outings.
- Ensure program compliance with safety procedures, emergency protocols, and participant supervision expectations.
- Collaborate with the Director and Clinical Manager to address complex operational or clinical concerns.
3. Program Quality & Participant Experience - Maintain programming standards to ensure experiences are meaningful, age-appropriate, engaging, and goal-aligned.
- Review weekly schedules, calendars, outings, and daily activity plans for quality and consistency.
- Conduct routine walkthroughs to evaluate program implementation, engagement, and staff interactions.
- Partner with the Activities Specialist (via Clinical Manager oversight) and Team Leads to support high-quality programming.
4. Documentation Oversight & Compliance - Oversee monthly summary completion for all program rooms and track timely submission.
- Collaborate with the Administrative Supervisor to improve documentation quality, accuracy, and consistency.
- Ensure Team Leads adhere to documentation standards tied to CARF, Medicaid waiver requirements, and agency policy.
- Provide coaching to Team Leads on documentation improvement based on trends identified by the Administrative Supervisor.
5. Intake, Referral & Enrollment Support - Participate in intake meetings with the Director to evaluate participant fit, programming needs, and room placement.
- Provide operational input regarding staffing capacity, behavioral support needs, and room dynamics.
- Assist in preparing rooms and program readiness for new participant onboarding.
6. Family, Guardian & External Communication - Serve as the operational point of contact for escalated parent/guardian concerns that rise above the Team Lead level.
- Attend Plan of Care meetings, team meetings, and other guardian-facing meetings as needed.
- Communicate programmatic changes, scheduling updates, and general concerns to families in a professional and timely manner.
7. Collaboration Across Departments - Work closely with the Clinical Manager to coordinate behavioral, clinical, or mobility-related participant needs.
- Partner with the Administrative Supervisor to address documentation, compliance, billing readiness, and incident-reporting workflows.
- Support the Director in implementing departmental initiatives, quality improvement efforts, and CARF-driven goals.
8. Financial & Resource Management - Monitor program-related expenses, staffing allocations, and resource usage to ensure alignment with established budgets.
- Communicate any operational or staffing needs that may impact the budget to the Director.
- Assist with inventory, supply requests, and program resource needs in coordination with the Administrative Supervisor.
Education/Qualifications: - Minimum of a baccalaureate degree from an accredited college or university and at least one year of experience in the field of developmental disabilities, adult services, special education, social services, or a related human services field.
- Relevant experience may substitute for the educational requirement on a year-for-year basis, or credentialing may substitute where appropriate.
- Minimum two years of supervisory experience preferred, ideally within disability services, behavioral health, adult day services, or a related program setting.
- Experience with Medicaid waiver programs, CARF standards, or regulatory compliance strongly preferred.
*We are a drug-free workplace.
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