The Volunteer Engagement Specialist is responsible for impacting the volunteer experience and supporting the warehouse's distribution operations. The specialist communicates with the volunteer coordinator, warehouse, and community partner agency staff to forecast projects and volunteer staffing needs. The specialist supports the goal of hunger relief by following practices that promote fiscal responsibility through time management, waste reduction, and recycling.

Essential Job Functions

1. Volunteer Engagement – Implements and evaluates strategies, processes, and policies that enhance the volunteer experience.
2. Program and Warehouse Responsibilities – In conjunction with the volunteer coordinator, warehouse staff, and Community Agency/Program staff, provide direct supervision and ongoing volunteer management for DC volunteers.
   1. Responsible for the training of and supervision of volunteer groups.
   2. Utilize CERES for inventory management and reporting.
   3. Adheres to Feeding America, USDA, OASHF, and manufacturing quality control standards.
   4. Maintains SERV Safe and forklift requirements and workplace safety certifications.

Additional Responsibilities

Supports overall volunteer engagement efforts across the agency, as needed, especially during normal operations at the Repack Room, Bea Taylor Market, and Special Events. This includes assisting with setup, breakdown, and site preparation for volunteer activities, including weekends and holidays.

Qualifications

To perform this job successfully, an individual must satisfactorily perform their essential duty. The requirements below specify the required knowledge, skills, and abilities. Reasonable accommodation may be made to enable individuals with disabilities to perform basic functions.

Education

• High School Diploma, GED or higher.
• Food Safe or SERV Safe certificate – or ability to receive a certificate.

Experience

• At least 1 -2 years of experience leading groups & individuals.
• Previous warehouse operation is preferred. Experience operating a forklift, power jack, and wrapper is preferred.

Skills & Abilities

• Strong organizational skills reflect an ability to perform productively with frequent interruptions.
• Highly resourceful team player.
• Strong interpersonal skills that lend the ability to build relationships with stakeholders, volunteers, staff, board members, external partners, and donors.
  • Requires sound judgment and tact to communicate effectively with various personalities while appreciating diversity in our customers, volunteers, staff, and community.
• Strong communication and presentation skills.
• Technical skills required. Must be able to use (Outlook & Excel).
  • Training will be provided for Volunteer Hub and CERES software.
• Demonstrates proactive approaches to problem-solving; adaptable to various competing demands and demonstrates the highest level of customer/client service and response.
• Adherence to confidentiality.
• Ability to receive CPR/AED and first aid training
• Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Examples

Standing: 2/3 or more

Walking: 2/3 or more

Sitting: 1/3 to 2/3 of the time

Talking: 2/3 or more

Hearing: 2/3 or more

Reaching: 1/3 to 2/3 of the time

Lifting Frequency: 1/3 to 2/3 of the time

Weight: up to 50 lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform basic functions.

• Warehouse environment: Ability to work in inclement weather with exposure to cold, hot, and/or humid conditions. Regular exposure to working near moving vehicles in/outside the warehouse, fumes, and airborne particles.
• Travel within a 25-mile radius to the other special event venues and the other Freestore Foodbank location may be required. Must provide own transportation to/from event locations.
• Alternative working environments will include community outdoor events when working with other volunteer activities.