• Respond to member emails and chats by preparing personalized and professional written responses, striving for first contact resolution in a timely and efficient manner
• Resolve issues and assist members with inquiries including, but not limited to:
  • General account questions
  • Online banking support
  • Credit and debit card inquiries
  • Transactions including loan payments and internal transfers
  • Educate and assist members with other credit union products and services
  • Recommend products and services to enhance members’ financial lives
• Collaborate with internal team members and utilize provided resources to resolve member inquiries and issues
• Convey member feedback through appropriate channels to be evaluated and addressed

Education and Experience:

• High school diploma or GED required
• Minimum six months of experience in customer service required
• Prior experience as an email/chat representative or similar role with an emphasis on written communication preferred
• Prior experience in a financial institution or related field preferred

• Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems
• Effective at working in a fast-paced environment with the ability to multi-task
• Interpersonal and customer service skills to provide an exceptional member experience
• Proficient verbal and written communication skills to interact with both members and internal team members in a professional manner

General Electric Credit Union is an Equal Opportunity Employer