| Escrow Specialist General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview: The Escrow Specialist acts as a subject matter expert for members, and collaborates with both internal team members and third parties to resolve any escrow-related issues while ensuring property taxes and homeowner’s insurance are up to date for all GECU mortgages requiring an escrow account. Essential Responsibilities: - Handle all correspondence, including phone calls, from members, internal team members, and third parties regarding property taxes, homeowner’s insurance, and escrow analysis
- Prepare and disburse all annual, semi-annual, and quarterly property tax and insurance payments
- Establish escrow for new mortgage loans as necessary
- Collaborate with internal departments to establish escrow for mortgage loan accounts that are delinquent in payment for property taxes and homeowner’s insurance
- Perform regular audits to ensure all booked mortgage loans requiring escrow are accounted for
- Ability to examine security instruments (i.e., property titles, mortgages, and trust deed documents) to identify discrepancies as necessary
- Collaborate with internal departments, third party tax service providers, and county governments to research and correct escrow account discrepancies
- Recommend internal process improvements to build efficiencies in workflow
- Assist and support team members by reviewing post-closed mortgage loan documentation for compliance and accuracy
- Perform other duties to support the Quality Control Department as necessary
Education and Experience: - High school diploma, or GED required
- 2+ years of relevant mortgage loan servicing/operations experience required
- 2+ years of relevant escrow experience required
Knowledge, Skills, and Abilities: - Strong verbal communication skills with the ability to explain complex topics including, but not limited to, escrow accounts
- Detail-oriented
- Highly organized and able to prioritize tasks to meet deadlines
- Ability to collaborate and coordinate with internal team members
- Proficient computer skills with the ability to learn both Microsoft Office products and multiple Credit Union systems
At GECU, we want to support your wellbeing by offering a wide range of benefits: - Health, Dental and Vision insurance
- Life and Disability insurance options
- Paid Time Off starts accruing once hired and take your birthday off -paid
- 401k Retirement plan with up to a 10% match of your base gross compensation
- Tuition reimbursement opportunities & professional development
- Volunteer opportunities -and earn additional PTO hours!
- On-site clinics for Vaccines and Mammograms
Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! General Electric Credit Union is an Equal Opportunity Employer
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