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Director of Donor Experience - Contemporary Arts Center

Green Umbrella

Green Umbrella

Posted on Tuesday, April 25, 2023

Organization: Contemporary Arts Center

About the position:

Job Title: Director of Donor Experience, Contemporary Arts Center

Reports to: Chief of Development

Position Status: Full-Time, exempt

New Position: April 2023

Compensation: $60,000-$70,000 annual salary, competitive package of health benefits and PTO.


The Director of Donor Experience is responsible for managing donors and developing and coordinating an organization-wide comprehensive donor relations and stewardship system, including multi-channel communications efforts, to attract, motivate, and sustain Contemporary Arts Center (CAC) donors and supporters. This position will interact with both external and internal audiences. They will also serve as a key advisor to Executive Leadership and to colleagues across the organization in relation to donor engagement.

The Director of Donor Experience will create meaningful cultivation, engagement, and stewardship opportunities for both current and future donors of CAC. This will include planning programs, projects and events designed to enhance CAC’s interactions with all donors (individual, corporate, foundation), as well as designing plans for major donors from cultivation through stewardship. This position will focus on the entire donor cycle and will work to create experiences that enhance philanthropic outcomes overall for the CAC.


  • Serve as lead strategist for all plans for donor engagement to actively, and appropriately, cultivate, retain, and steward donors at all levels.
  • Manage portfolio of donors and prospects to secure and steward organizational support; manage outreach to these donors and prospects, prepare presentation decks and reports for managed donors as needed.
  • Partner with Chief of Development and Development Committee to execute annual board giving campaign with 100% participation; assist in other board management activities.
  • Lead donor cultivation and stewardship activities, including project management of Development-focused special events (includes Season Preview, Exhibition/Performance Openings, Annual Gala, etc.), meetings with Curatorial team and Education staff, and other engagement opportunities; partner with Development & Administrative Assistant to ensure execution of all related actions.
  • In collaboration with the Development team, manage solicitation calendar, create annual Sponsorship menu of opportunities, and create comprehensive donor proposals and stewardship plans for individuals, foundations, and corporations.
  • Develop and execute reengagement strategy for past board members, leadership volunteers and lapsed donors, partner with Chief of Development and Development team colleagues where necessary.
  • Devise and execute strategies for successful solicitation and closure of gifts via direct mail appeals, online giving campaigns, and monthly giving.
  • Evaluate and re-launch strategic donor memberships / giving circles and associated events to maximize impact and increase giving; partner with Assistant Director of Development to evaluate these members for cultivation and engagement opportunities, identifying and qualifying members to move through pipeline onto Sponsorship path or Major Giving path; design related paths.
  • Develop creative initiatives utilizing both events and print communications that deliver an exceptional experience with concrete messaging about fundraising priorities and funding outcomes.
  • Create and provide regular content to the PR & Communications Director highlighting recent gifts and giving opportunities for use in annual reports, exhibition catalogues, newsletters, social media outreach, and other channels.
  • Collaborate with Finance Department to lead fund reporting process detailing the use of gift and endowment funds on an annual basis for use in donor stewardship reports and annual reports.
  • Advise on, and facilitate, the recognition of donors in print and web-based publications.
  • Adhering to CAC brand voice, develop and regularly update language for gift acknowledgement letters; partner with Development & Administrative Assistant and Assistant Director of Development on regularly pulling and mailing letters.
  • Develop annual communications plans for donor stewardship, including print, digital and personal phone calls, partner across team for execution.
  • Record all donor interactions and donor information gathered on behalf of the CAC in prospect management software to guarantee institutional knowledge is housed in central database, per Development best practices.
  • Serves as proactive and reliable resource for frontline museum staff in building culture of philanthropy in visitor interactions.
  • Other duties as assigned.


  • Minimum of 5+ years of experience of fundraising and/or donor relations.
  • Bachelor’s degree preferred.
  • Specific subject matter knowledge in Donor Relations best practices.
  • Proficiency with word processing and other computer software (such as Microsoft Word, Excel, Outlook, PowerPoint, Adobe Acrobat).
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to work under deadlines and successfully handle several projects at once.
  • Ability to think creatively and strategically.
  • Ability to work occasional evenings and weekend events as necessary.
  • Engages with the public authentically, professionally and by being thoughtfully informed.
  • Ability to relate to and engage those of diverse age and demographic backgrounds.
  • Experience with prospect management tool preferred.
  • Values diversity and inclusion.
  • Non-profit experience desirable.


  • The person in this position needs to occasionally move about outside and inside the office to attend meetings with others, access files, office machinery, etc.
  • Must be able to remain in a stationary position 50% of the time.
  • Operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Able to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
  • Able to observe details at close range (within a few feet of the observer).
  • Sometimes work in outdoor weather conditions.
  • Occasionally move and transport boxes and other items weighing up to 25 pounds for various needs.


Please send cover letter and resume to Aly Laughlin (alaughlin@cincycac.org) by May 12th , 2023, along with two writing/work samples, examples include direct mail appeals, digital appeals, major gift proposals, donor stewardship plans, etc.

Find more information here.