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Visitors Center Coordinator - Fernald Preserve

Green Umbrella

Green Umbrella

Posted on Friday, August 4, 2023

Organization: Fernald Preserve

About the position: 

Job Title: Visitors Center Coordinator

Location(s): Fernald Preserve Visitors Center

Status: Full-Time

FLSA: Non-Exempt

Hiring Range: $17.50 - $22.00/hr. The anticipated starting salary pay range of $17.50 - $22.00/hr. with a bachelor’s degree. The offered salary may be more depending upon additional education, training, and experience of the selected applicant.

Clearance and Health Requirements:

Criminal Background Check

Pre-placement Drug Screening

Fit for Duty Test (if applicable)

RSI EnTech, LLC is recruiting for a Visitors Center Coordinator who is responsible for maintaining effective program and event scheduling/reporting and collaborating with a dynamic interpretive team, while providing excellent customer service for the U.S. Department of Energy Office of Legacy Management (DOE LM) Fernald Preserve Visitors Center.

This position is primarily scheduled Wednesday to Sunday during operating hours. To support the interpretive team and during special events, occasional evening and regular weekend work can be expected.

Primary responsibilities and essential functions:

Providing front-line service and coordination with schools, youth groups, meeting room users, and civic organizations to schedule interpretive programs.

Collecting, managing, and assessing attendance data to create and disseminate reports for internal and external use.

Providing general overview of interpretive center, site history, remedial actions, and agency mission to virtual and in-person visitors. Communicate with available staff if extended tours are requested.

Maintaining publication supply for public access and distribute site brochures to other supporting facilities.

Ensuring visitor safety in public areas and at workstation and promptly report any concerns to site management.

Assisting with occasional program set-up, including but not limited to moving tables, chairs, and program supplies.

Other duties as assigned.

Work experience, skills, and capabilities needed:

Skilled at staffing a front desk, engaging the public via phone, in-person, and virtually.

Experience as a public engagement professional.

Ability to prioritize and manage internal client expectations across multiple, competing projects/priorities with quick turn-around times.

Ability to effectively schedule and track programming and events.

Positive orientation towards customer service.

Strong attention to detail and quality.

Can-do attitude and collaborative work style; flexibility and adaptability.

Excellent written and verbal communication and interpersonal skills.

Strong organization and project management skills.

Proven problem-solving, decision-making, and negotiation skills.

Ability to interpret and surmise visitors’ needs, desires, and expectations.

Ability to understand, adhere to, and interpret federal and contractor regulations, policies, and procedures for safety, communication, and operations.

Capability to work independently and exercise sound judgment and discretion.

Ability to maintain a high level of discretion regarding confidential and sensitive information.

Ability to communicate complex information with diverse technical and nontechnical stakeholder groups in easily understandable and engaging format and tailored to audiences.

Ability to work under pressure to complete tasks with aggressive due dates.

Ability to create schedules without overbooking staff.

Ability to establish and maintain effective working relationships with managers, co-workers, stakeholders, and the general public.

Ability to maintain complex records and prepare effective and informative reports from a variety of data.

Technical knowledge, certifications/licenses, and software proficiency required:

Proficient in all Microsoft Office programs, specifically Word, Excel, Outlook, and Teams.

Comprehensive knowledge of office procedures, practices, and equipment.

Comprehensive knowledge of business math, grammar, composition, and spelling.

Desirable qualifications, experience, or proficiencies of the ideal candidate:

Experience with scheduling software or programs.

National Association for Interpretation “Certified Interpretive Host” certification or related training.

Knowledge of the U.S. Department of Energy.

Familiarity working as a contractor for the U.S. Government.

Experience with the concepts and functions of interpretation and formal education.

Required Education and Years of Experience:

Bachelor’s degree in Business Administration, Communications, Interpretation, Education, Public Affairs, or related field. Experience in lieu of education may be considered.

Working Conditions and Physical Requirements:

The employee exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

The employee is regularly required to use hands to handle or feel, to reach with hands and arms, and to talk or hear. The employee is frequently required to sit and occasionally required to stand, walk, stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

EEO Statement:

ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer

More information can be found here.