Roles & Responsibilities of The Process Leader:

• Ensure all GMPs are followed
• Directs and guides operators and team members on proper operating procedures.
• Validate that all production standards are met within assigned area.
  • Oversees deployment of training program in work area and assigns dedicated trainers to each new employee on area process.
• Oversees break rotation process of employees throughout work area.
• Ensure all employees in area are working safely. Identify and escalate any issues.
• Subject matter expert for assigned area.
• Identify and reduce waste
• Work closely with Shift Leader on process execution
• Expand job knowledge to other functional areas as necessary.
• Assists shift leader with labor scheduling

Metrics Measured for this Role:

• Safety

Near Miss, lost time, and recordables

• Quality

Complaints, SQF, Customer audits,

• Cost

Waste, OT%, Efficiency, and material cost

• Delivery

Customer Fulfillment

• People

Retention

Training

Core Competencies for this Role:

• Interpersonal Skills
• Emotional intelligence
• Working knowledge of the area processes
• Ability to adapt to change
• Effective communication
• Attention to detail
• Able to follow an execution plan
• Willing to ask for help when needed

Development Strategies for This Role:

• Experience (prior or current)
• Collaboration with teams to drive and adopt best practices
  • Individual development
  • Structured learning
  • In-class
  • Hybrid
  • Online
  • Lean on third party specialist

• Reinforce, Refine, and Redirect

  • Recognition
  • Rewards/ Incentives
  • Structured feedback
  • Informal feedback
  • Accountability