Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

PATIENT SERVICES COORDINATOR

General Summary:

Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic or ambulatory setting.

Knowledge, Skills, and Abilities:

High school graduate or G.E.D required. Medical Terminology, ICD-9 and CPT coding experience required. Computer/typing skills of at least 40 wpm. Medical secretary, medical assistant program graduate or medical office experience (minimum of one year) required. Legible handwriting. Must possess strong interpersonal and communication skills in order to interact effectively with patients and families, physicians and office staff. Must demonstrate sensitivity to the patient care situation.

Working Conditions:

Work is in a patient care environment May experience mental stain due to fast paced environment and directions from multiple sources.

Principal Duties and Responsibilities

1. Secures, completes and verifies all pertinent patient demographic and insurance information (registration process) and enters data into computer.

2. Performs initial telephone triage/screening with referral to appropriate medical professional.

3. Schedules patients following established protocols, including referrals, testing, surgical procedures, specialist consults, etc. following physician orders. Assures referrals are insurance-appropriate.

4. Collects point of service co-pays and payments on account, balances cash drawer and ensures accuracy of bank deposit.

5. Sets up and organizes patients charts, obtains appropriate consent forms, and maintains file system for confidential patient records.

6. Reviews visit data, determines appropriate ICD-9 code from physician documentation and verifies CPT code. Enters data into computer system.

7. Enters appropriate billing charges into computer; retrieves data and runs reports as necessary.

8. Performs some patient care duties. (see department addendum)

9. *Documents appropriate information in patient medical record.

10. *Manages office supply and inventory needs.

11. *Performs receptionist and file clerk duties, as well as, general office correspondence duties.

12. *May be required to float based on staffing needs.

13. *Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices.

14. Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy Health Partners.

15.Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.

16. * Is responsible for all other duties as assigned.

* Indicates Non-Essential job functions.

17. Adheres to all standards and policies regarding safety/patient safety initiatives.

18. Provides service to all age groups. Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served on assigned unit.

Demonstrates knowledge of the principles of growth and development over the life span by completing continuing education program.

Interprets information need to identify each patient’s requirements relative to his/her age-specific need:

a. Neonate

b. Pediatric

c. Adolescent

d. Adult

e. Geriatric

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

• Patient Service Coordinator - Tiffin Outreach

  ReqId R214348 Location 45 St. Lawrence Dr., Tiffin, OH 44883, United States of America Category Administrative & Clerical Support Tiffin Hospital Department Physician Services – Primary Care, Specialty Care Service Line Days Remote On-Site Full time
• Surgery Scheduler - St. Rita's Cardiology

  ReqId R214424 Location 300 W. Market Street, Lima, OH 45801, United States of America Category Administrative & Clerical Support MHP Lima Department Physician Services – Primary Care, Specialty Care Service Line Days/Afternoons Remote On-Site Full time
• Patient Access Specialist - Mercy Allen Hospital (Oberlin, OH)

  ReqId R209182 Location 200 West Lorain Avenue, Oberlin, OH 44074, United States of America Allen Hospital Department FNSL Revenue Cycle Service Line Rotating Shifts Remote On-Site Part time
• Registrar - Lorain Neurology

  ReqId R216113 Location 3600 Kolbe Road, Suite 023, Lorain, OH 44053, United States of America Lorain Medical Office Building Department Physician Services – Primary Care, Specialty Care Service Line Days Remote On-Site Full time
• Patient Access Specialist - Allen Hospital

  ReqId R217342 Location 200 West Lorain Avenue, Oberlin, OH 44074, United States of America Allen Hospital Department FNSL Revenue Cycle Service Line Rotating Shifts Remote On-Site Full time
• Patient Access Specialist - Emergency Department - St Elizabeth Youngstown Hospital (Part Time)

  ReqId R217706 Location 1044 Belmont Ave, Youngstown, OH 44501, United States of America Category Administrative & Clerical Support St. Elizabeth Youngstown Hospital Department FNSL Revenue Cycle Service Line Rotating Shifts Remote On-Site PRN
• Registrar - Neurosurgery Clinic

  ReqId R205559 Location 3700 Kolbe Road, Lorain, OH 44053, United States of America Lorain Hospital Department Hospital Based Clinic Service Line Days/Afternoons Remote On-Site Full time

• Medical Assistant (MA) - Starbright Family Medicine

  Location 28555 Starbright Blvd, Perrysburg, OH 43551, United States of America
• Patient Service Specialist- Heart House Cardiology

  Location 100 West McCreight Avenue, Springfield, OH 45504, United States of America Category Administrative & Clerical Support
• Regional Practice Administrator - Primary Care Support

  Location 2409 Cherry Street, MOB 1, Toledo, OH 43608, United States of America Category Patient & Clinical Support
• NA/UC - Nursing Assistant Unit Clerk - Urbana Hospital

  Location 904 Scioto St., Urbana, OH 43078, United States of America Category Patient & Clinical Support
• Radiation Therapist - Perrysburg Medical Center

  Location 12621 Eckel Junction Road, Perrysburg, OH 43551, United States of America Category Allied Health