Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Job Summary:

The Clinical Supervisor works in conjunction and collaborates with the Practice Manager to provide clinical and administrative managerial oversight and direction for clinical day-to-day operations of the practice. The Clinical Supervisor models and develops patient-focused culture with an emphasis on patient safety and satisfaction. They also maintain a positive and collaborative relationship within the clinical environment by coaching, developing, and empowering staff. The Clinical Supervisor serves as a clinical expert within the scope of the practice and program guidelines.

Essential Functions:

• Manages day-to-day supervision of the clinical delivery of services
• Plan, implement and administer programs and services, including personnel administration, training, and coordination of medical, nursing, and practice staff
• Appropriately trains new staff on clinical and administrative duties and trains current staff on procedures or equipment, as needed
• Provides input regarding associate performance evaluations, delivers performance feedback and coaching to clinical staff to assist with workflow improvement/efficiency
• Must possess the ability to troubleshoot and resolve problems promptly
• Provides oversight for scheduling and timekeeping
• Other duties as assigned

Education:

• High School Degree or GED

Licensure/Certification:

• Must possess one of the following:
  • Active state Licensed Practical Nurse (LPN) licensure with medication and IV privileges
  • Active Medical Assisting Certification
• Basic Life Support (BLS) – American Heart Association (preferred upon hire, required within 90 days of hire)

Experience:

• Two years of practical nursing or medical assisting experience within a healthcare setting, preferably within a physician practice (required)
• Electronic Medical Record (EMR) experience (required)

Skills & Abilities:

• Demonstrates leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, and decision making
• Possesses extensive knowledge of clinical practice or function and a thorough understanding of the organization and work environment

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com