Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Primary Function/General Purpose of Position

The Clinical Quality Manager, Urgent Care will coordinate the maintenance, development, implementation, and analysis of processes and programs related to regulatory and accreditation requirements and quality management programs. The Manager is responsible for the optimization of urgent care quality programs including identifying opportunities for improvement, financial performance, compliance with quality standards, workflow development, patient experience, and billing compliance. The Manager will develop and lead training programs and performance improvement strategies to ensure quality, safety, and other key operational measures are met.

Essential Job Functions

• Monitors key performance indicators (quality, financial, throughput, etc.) on a daily, weekly, and monthly basis. Identifies opportunities for improvement and develops plans to implement changes and to meet budget. Coordinates regulatory, accreditation, and certification surveys.

• Participates in the Train the Trainer program and provides guidance and training to center staff. Ensures optimal staff training and satisfaction.

• Collaborates with business leaders to oversee the quality program to include infection prevention, safety, and lab compliance. Promotes practices that detect, mitigate, or prevent harm.

• Assists with electronic medical records (EMR) training and optimization, including improvement of clinical workflow, and front desk process.

• Designs quality training program, develops protocols and safety survey cadences to ensure compliance in various areas (e.g., lab, pharmacy, environment of care, and infection control).

• Monitors expenses across the centers (e.g., supplies, vendors, etc.). Provides recommendations for improvements and oversees implementation.

• Ensures appropriate network integration by monitoring patient referrals and intervening when necessary to address service issues.

• Assists in the orientation and onboarding of new clinical staff ensuring all clinical and EMR competencies are verified.

• Monitors events reported in SafeCare platform. Participates in and lead Root Cause Analyses and monthly safety drills.

• May perform lab and diagnostic tests, disposing of contaminated supplies, patient registration, scheduling, phone triage, cash handling, check-in and/or check-out, scribing duties on an as needed basis.

• Ensures all staffing models are compliant with industry-specific, state-regulations.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Registered Nurse (required)

Education

Bachelors, Healthcare Management, Nursing, or another related field (required)

Work Experience

2 years' recent experience in an urgent or emergency care setting (required)

1 year of leadership experience (preferred)

1 year of recent experience with accreditation surveys (Preferred)

Training

EPIC Electronic Health Record (preferred)

Lean/Six Sigma, Model for Improvement, or equivalent quality model (preferred)

Project Management (preferred)

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com