Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Performs all duties related to Medicare, Medicaid and insurance coverage verification and negotiating of rates, claims, processing, and collections by performing the following duties.

Essential Duties and Responsibilities

Include the following and other duties may be assigned.

1. Verify eligibility, obtain benefit quotes, authorizations for services, negotiates reimbursement as appropriate, notify patients of coverage criteria and verify qualifications are met for reimbursement by individual payor guidelines.

2. Prepares daily cash deposits for posting, updates cash log, verify payment accuracy, post payments, and determine appropriate contractual adjustments, deductibles and co-pays. Researches and processes refunds, returns and bad checks.

3. Confirm revenue generated accurately. Audit charges/claims for qualifications by the appropriate payor's guidelines. Submit claims electronically or by paper according to payor's specifications and filing limits.

Update all HCPC codes, modifiers, ICD10 codes according to payor's requirements.

4. Review and process unpaid claims for assigned accounts. Work and track denials and all correspondence from assigned payors. Prepare formal appeals according to payor's specifications. Monitor appropriate reimbursement based upon contractual agreements and fee schedules. Obtain necessary documents from patient's medical records. Identify and adjust ineligible revenues, contracuals and uncollectibles/bad debts. Responsible for the timeliness of payments and minimizing the risk of uncollectibles/bad debts based upon industry standards.

5. Calls and/or mails correspondence, statements and invoices to customers as necessary in order to update accounts. Maintain patient account notes with all correspondence, calls or any activity on the account. Receive calls and explain coverage criteria and the calculations of the charges.

6. Performs month end close functions including financial, tracking and productivity reporting.

7. Complies with guidelines specific to accounts receivable policy and procedures, regulatory bodies, payor sources, individual company's policy and procedures and other appropriate sources. Maintain knowledge on payor requirements and guidelines.

8. Maintains knowledge of products and services available through the department and other associated organizations.

9. Protects confidentiality of information. Follow guidelines for the release of medical information.

Education: High School

Computer skills, verbal communication skills and written communication skills. Preferred previous experience in medical, billing or related fields, medical terminology, ICD10 codes and HCPC codes.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com