Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

This Haitian Creole, Sr Medical interpreter position supports our Springfield, OH market and is primarily remote/work from home. This person is required to go onsite as needed, so hire must be local to the area.

• Urbana Hospital - 904 Scioto St Urbana, Ohio 43078

• Springfield Regional Medical Center - 100 Medical Center Dr. Springfield, Ohio 45504

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Primary Function/General Purpose of Position

In compliance with BSMH policy and procedures and in addition to providing professional interpreting services (remotely or in person) between speakers of two different languages, the Senior Interpreter is trusted with the responsibility of supporting patients and/or families with cultural and linguistic needs. The Senior Interpreter supports initiatives that address health disparities and promote equity in health care delivery within BSMH. The individual may act as a cultural navigator, with primary focus on Limited English Proficient (LEP) patients, acting as a liaison and advocate. As part of the DE&I team, the Senior Interpreter will work toward advancing the full range of diversity, inclusion, and cultural competence initiatives.

Essential Job Functions

• Assists with varying departmental activities and special projects as requested by department's leadership.

• Accurately interprets from a source language to a target language for patients, staff, and families via Video Remote Interpreting (VRI), Over the Phone Interpreting (OPI) or Onsite as needed.

• Identifies and resolve conflicts related to the meanings of words, concepts, practices or behaviors, appropriately rendering messages from one language to another accurately, without omissions and additions; all while maintaining message content, context, and style as much as possible in order to facilitate effective communication.

• Interprets using the consecutive and/or the simultaneous (if explicitly requested) mode of interpretation.

• Demonstrates cultural competency in dealing with patients, staff and all those being served.

• Able to travel to local area facilities as designated and as needed.

• Maintains timely and complete data, information and follows BSMH Language Services processes as requested.

• Adheres to strict guidelines from the National Standards of Practice and National Code of Ethics for Interpreters in Health Care.

• Performs sight translation reading aloud documents in a language other than that in which they were written.

• Provides cultural mediation to assist in patient care.

• Follows ethical codes that protect the confidentiality of information and maintain client confidentiality pursuant to protocols established by the contract, HIPAA, and industry standards.

• Informs manager about patients’ concerns or needs for follow up /guidance.

• Supports the onboarding and orientation process of new interpreters, as needed.

• Collaborates with and supports Senior Interpreters with the execution of patient rounds, as needed.

• Supports the department’s translation’s function by coordinating the processing of requests, as needed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Successful passing of medical interpreting proficiency assessment as condition to hire. (required)

National Interpreter Certification obtained within 12 months of hire (required)

Education

HS/GED diploma (required)

Associate degree or equivalent experience (preferred)

Work Experience

3 years of experience providing onsite interpreting services on the consecutive, simultaneous and sight modes in an acute healthcare setting with diverse patient populations (required)

Experience providing remote interpreting services using a video and/or telephonic platform (required)

Training

EPIC Electronic Health Record (preferred)

Successful passing of medical interpreting proficiency assessment as condition to hire. (required)

Language

Haitian Creole Fluency

Skills

• Able to convey information effectively

• Able to translate key words and short phrases

• Able to use dictionary software

• Strong Microsoft Office computer skills

• Strong use of Internet protocol IP multimedia system software such as VoiP and VRI

• Able to provide onsite interpreting services on the consecutive, simultaneous and sight modes

• Able to proofread, edit, translate and revise basic healthcare documents

• Active listener

• Strong oral and written communication

• Critical Thinking

• Problem solving

• Decision making

• Accountability

• Assesses performance of self and others

• Social perceptiveness

• Active learning

• Service orientation

• Educate patients, families, and facility staff

• Self-control, keeping emotions in check even in difficult situations

• Attention to detail

• Dependability

• Teamwork

• Adaptability

• Concern for others

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

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