Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Job Title:

Patient Services Specialist

Responsible for all aspects of scheduling, pre-registration and financial clearance functions associated with the respective specialty procedures. Responsibilities include collection and validation of accurate patient demographic and insurance information, obtaining pre-certification/authorization, scheduling the patient for outpatient and inpatient services, and entering information into multiple outpatient and inpatient systems. Other responsibilities include serving as the primary liaison with the patient, physician and hospital related to financial aspect of services.

Ensures that all pre-operative requirements have been completed, including scheduling surgeries, pre-admission testing, scheduling for outside medical evaluations related to surgery, and pre-operative teaching classes.

Initiates the insurance verification and pre-authorization process by contacting insurance carriers and providing proof of needed documentation.

Works closely with involved providers to pre-certify procedures and other necessary evaluations or processes; assists with denial and appeal process.

Reviews benefits, cost and coverage with patients and assesses their potential financial liability, and answers applicable questions. Completes all documentation for processes for both outpatient and inpatient services.

Proactively communicates issues or potential issues involving customer service and process improvement opportunities to management and providers.

Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information. Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients, customers and co-workers.

Will work in the Kenwood office location doing prior authorizations for several of the office locations.

Required minimum education: High school diploma or GED

Experience: two years of experience in a similar health care role.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

• Patient Service Specialist -Ortho Call Center

  ReqId R215833 Location 1701 Mercy Health Place, Cincinnati, OH 45237, United States of America Category Administrative & Clerical Support Home Office Bond Hill Department Physician Services – Primary Care, Specialty Care Service Line Days Remote On-Site Full time
• Patient Service Specialist - Fairfield Audiology

  ReqId R216894 Location 2960 Mack Road, Fairfield, OH 45014, United States of America Category Administrative & Clerical Support Fairfield Medical Arts Building Department Physician Services – Primary Care, Specialty Care Service Line Days Remote On-Site Full time
• Patient Service Representative - Powell County Primary Care

  ReqId R214221 Location 749 Irvine Road Highway 82, Clay City/Powell Co, KY 40312, United States of America Category Administrative & Clerical Support Powell County Primary Care Department Physician Services – Primary Care, Specialty Care Service Line Days Remote On-Site Full time
• Patient Access Specialist - Allen Hospital

  ReqId R217342 Location 200 West Lorain Avenue, Oberlin, OH 44074, United States of America Allen Hospital Department FNSL Revenue Cycle Service Line Rotating Shifts Remote On-Site Full time
• Patient Access Specialist - Mercy Allen Hospital (Oberlin, OH)

  ReqId R209182 Location 200 West Lorain Avenue, Oberlin, OH 44074, United States of America Allen Hospital Department FNSL Revenue Cycle Service Line Rotating Shifts Remote On-Site Part time
• Patient Service Specialist - Heart House Cardiology

  ReqId R213630 Location 100 West McCreight Avenue, Springfield, OH 45504, United States of America Category Administrative & Clerical Support Mitchell-Thomas Center Department Physician Services – Primary Care, Specialty Care Service Line Days/Afternoons Remote On-Site Full time
• Patient Access Specialist - Emergency Department - St Elizabeth Youngstown Hospital (Part Time)

  ReqId R217706 Location 1044 Belmont Ave, Youngstown, OH 44501, United States of America Category Administrative & Clerical Support St. Elizabeth Youngstown Hospital Department FNSL Revenue Cycle Service Line Rotating Shifts Remote On-Site PRN
• Patient Service Specialist- Heart House Cardiology

  ReqId R213662 Location 100 West McCreight Avenue, Springfield, OH 45504, United States of America Category Administrative & Clerical Support Mitchell-Thomas Center Department Physician Services – Primary Care, Specialty Care Service Line Days/Afternoons Remote On-Site Full time
• Patient Service Coordinator - Tiffin Outreach

  ReqId R214348 Location 45 St. Lawrence Dr., Tiffin, OH 44883, United States of America Category Administrative & Clerical Support Tiffin Hospital Department Physician Services – Primary Care, Specialty Care Service Line Days Remote On-Site Full time

• Registrar - Kenwood Dermatology

  Location 4700 E Galbraith Rd, Cincinnati, OH 45236, United States of America
• Registrar - Kenwood ENT

  Location 4760 E Galbraith Road, Cincinnati, OH 45236, United States of America
• Senior Project Manager - Real Estate and Construction - Cincinnati

  Location Any city in Ohio, Cincinnati, OH 45237, United States of America Category Corporate Services
• Registrar - White Oak Primary Care

  Location 6350 Cheviot Road, Colerain Twp, OH 45247, United States of America
• Pharmacy Clinical Specialist -Hematology/Oncology/ Bone Marrow Transplant - The Jewish Hospital

  Location 4777 E Galbraith Road, Cincinnati, OH 45236, United States of America Category Allied Health