Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Toledo, OH

Practice Manager II

Scope of Responsibility: One or more physician practices

Number of Direct Reports: varies

JOB SUMMARY

The Practice Manager 2 anticipates, plans, organizes and directs the operations of three or more physician practices which includes, but is not limited to, supporting 6 or more providers and managing a minimum of 10 employee FTEs. to ensure the highest quality care and services are provided to patients. He/She is also responsible for achieving the annual operational and financial goals of the practice. In addition, this position has oversight of the practice lead and employees to ensure efficient operations and workflows for patients, providers, and employees through the application of standardized processes and best practices.

ESSENTIAL FUNCTIONS
Supervises and motivates people by promoting a team approach to problem solving, team development and goal setting within assigned areas. Performs management functions including interviewing, hiring, training, and evaluating staff. Counsels employees regarding employment, performance, promotion and termination in accordance with Human Resource policies. Ensures clinical staff practices within the scope of their respective licensing/certifying boards.

Serves as a role model to set the standards of behavior, professionalism, and outstanding customer services in all relationships with internal and external customers. Facilitates troubleshooting and follow up to ensure effective provider, staff, customer and peer relationships.

Adheres to the established controls of quality, compliance and risk standards for the day to day operations of the physician practice(s). This includes management of supply chain activities including the ordering of supplies and maintaining inventory, while adhering to departmental budgets, as well as processes all invoices and bills for the office.

Functions as a key liaison for all new provider integration activities for the practice(s). Assists in the transition process for onboarding new physicians and APPs.

Manages all revenue cycle processes, including work queues, copays, daily cash drawer, bank deposits, coding compliance, etc. Meets with Practice Administrator and MHP COO to review data trends and develop/adjust strategic priorities. Reviews applicable practice data and identifies variances. Analyze financial and billing reports to assist with decision-making and reporting. Participates in planning and budgeting preparation and analysis.

Coordinates support functions to ensure compliance with Joint Commission, where applicable, and other required regulatory agencies. Interfaces with hospital departments, as appropriate, to coordinate necessary infrastructure functions which will include, but not be limited to, IT, Medical Staff Office, Finance, etc.

MINIMUM EDUCATION
2 year Associates degree

Preferred Education

4 year Bachelor Degree

Combination of post-secondary education and experience will be considered in lieu of degree.

Minimum Years and Type of Experience:
Two years' experience managing a physician practice OR two years’ experience as a Practice Lead AND has completed an internal MH management development program OR an equivalent external program.

Other Knowledge, Skills and Abilities Required:

Outstanding communication and interpersonal skills, demonstrated ability for conflict resolution, analyze and solve problems and execute on strategies in a fast-paced environment. Windows Microsoft Office and EMR

Other Knowledge, Skills and Abilities Preferred: CarePath, Scheduling, Registration

MENTAL REQUIREMENTS

Reads and interprets written/oral instructions.

Sets and meets deadlines, prioritizes work and works independently.

Identifies and understands issues and problems.

Examines data and draws logical conditions demonstrating the ability to apply high levels of critical thinking and understanding.

Expresses or exchanges ideas by means of oral or written communications.

Makes decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit.

Organizes thoughts and ideas into understandable terminology.

Must be flexible and able to adapt to change

WORKING CONDITIONS

Periods of high stress and fluctuating workloads may occur.

General office environment works generally at a desk in a well-lighted, air-conditioned office area, with moderate noise levels

May be exposed to physical altercations and verbal abuse.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

May be constantly interrupted; requiring changing from one task to another of different nature without loss of efficiency or composure.

May have periods of constant interruptions.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

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