Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Summary of Primary Function/General Purpose of Position

The Lab Client Services supports overall laboratory operations by performing the duties of receptionist, patient and/or specimen collection and registration to include: test ordering, billing, verifying medical necessity, and preparation for mailing of laboratory test results.

Essential Job Functions

• Answers and initiates phone calls

• Supports Physician office needs

• Investigates patient and client billing issues

• Processes specimen and add-ons

• Registers patients

• Generates reports

• Maintains inventory levels and stocks supplies

• When staffed in Microbiology department, culture setup of microbiology samples and gram stain preparation. Performs the MST (Micro Setup Time) as needed.

• May perform specimen collection.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

None

Education

High School/GED (required)

Work Experience

Medical secretarial experience (preferred)

Medical administrative assistant experience (preferred)

Experience in a medical office (preferred)

Training

None

Skills

Active Listening

Ability to discern the thinking of others

Service Orientation

Verbal and Written Communication

Problem Solving

Customer Service

Coordination

Organization

Time Management

Telephone skills

Microsoft Office

Keyboarding

Office machine operation

Lab Information Systems

Medical Terminology

Specimen processing

Phlebotomy Collection Software

Working Conditions

Periods of high stress and fluctuating workloads may occur

May be exposed to physical altercations and verbal abuse

May be exposed to high noise levels and bright lights

May be exposed to limited hazardous substances or body fluids*

May be exposed to human blood and other potentially infectious materials*

May have periods of constant interruptions

General office environment

Required to car travel to off-site locations, occasionally in adverse weather conditions

Other: Intermittent exposure to fumes and odors

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Patient Population

Adults (18-64 years)

Geriatrics (65 years and older)

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com