Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

General Summary

The Mercy Health Partnership Program (MHPP) provides patient advocacy and education, co-creates action plans with patients, and lowers barriers to care and optimal health. The Community Health Worker will assist referred patients with access to care including insurance acquisition and optimization, financial assistance, and connection to community resources. The Community Health Worker will be an integral part in assisting patients with health-related social needs as identified by screenings at Mercy Health clinical care sites.

Employment Qualifications:

• Certified Community Health Worker - if not certified required certification within 12 months of hire, which will be supported through the program.
• Minimum years and type of experience: 3 years - preferred
• Valid Ohio driver's license and one year of driving experience and no traffic citations.
• Valid automobile insurance.
• Sensitivity and experience in working within different cultures. Ability to communicate orally and in writing in English. Proficient with computers and accuracy with data entry and Microsoft Office. Ability to work independently or with little supervision.
• Ability to separate personal from professional interactions with clients and maintain professional/ethical boundaries. Ability to document client interactions with accuracy and in a timely manner. Ability to learn and implement new procedures and adapt to emerging community needs.

Essential Job Functions

• Patient Engagement (40%): Complete telephonic and in-person encounters to address patients’ social needs, including obtaining and optimizing insurance coverage, connecting to community resources, and providing patient education and advocacy.
• Community-Clinical Connection (20%): Establish trusting relationships with patients and their families and maintain excellent working relationships with patients and staff. Serve as a patient connection between the CHWs and Social Workers within the program, the patient’s care team, and community-based organizations to ensure patients’ needs/barriers are being addressed.
• Reporting (5%): Work with the MHPP team to capture data required and provide to Manager in a timely manner each month.
• Documentation (20%): Document in the patients’ electronic medical record and other care coordination systems as required for comprehensive, quality service and payment.
• Trainings (15%): Attend meetings and trainings as required by MHPP, Community Health Department, and CHW Hub. Foster good working relationships with the community and other service providers.
• This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as required by their supervisor, subject to reasonable accommodation.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com