Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Performs accurate front desk workflows in a health care setting, including patient registration, scheduling, phone triage, cash handling and check-in/check-out, while maintaining a high level of professional customer service.

Duties

• Performs front office operations, such as registering all patients in a timely manner who have not been pre-registered who will receive services, answering phones and scheduling appointments.
• Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or Medical Power of Attorney) as determined by Medicare, State and Federal guidelines.
• Collects copays as applicable and attempts to collect any outstanding debt to facility/practice.
• Performs pre-registration as needed before the patient arrives. Ensures required patient forms are current. Fills out and advises patients on how to complete forms.
• Schedules all patients who need a physical exam/appointment/procedure.

Manages the patient flow by collaborating with other staff and providers.

Able to accurately balance the cash drawer and petty cash and complete end of day finance procedures, including the daily deposit.

Experience: Must have three years of registration/unit secretary experience

Education: High school diploma or GED required. Preferred, two year associates in medical assisting

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com