Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Job Summary

The Systems Analyst - Credentialing Verification Organization (CVO) is responsible for assisting in the planning, implementation, training, performance, testing, enhancements, reporting, and ongoing maintenance, of assigned application systems for the CVO. He or she will help facilitate all departmental activities related to hardware and software systems and will be required to work with members of the management team, Medical Staff offices, Mercy Health Physicians, front-line associates, Information Technology and outside vendors on a regular basis. This individual will demonstrate exceptional customer service, communication, reliability and commitment to quality, while maintaining a strong respect for privacy and confidentiality.

Essential Functions

• Participates in analysis, specification design, building, testing and implementation of departmental information system applications. Ongoing maintenance of system profiles. Works closely with Information Technology personnel and outside vendors to facilitate projects and ensure applications and software are performing according to business needs.

• Identifies data elements, which cause errors in the system and corrects or works with Information Technology, outside vendors, or other appropriate staff, to correct. Monitor, analyze and report issues identified to improve any processes. Completes the system modifications requests to be used by Information Technology or the vendor, to achieve needed system enhancements. Ensures that appropriate change management principles, testing policies and procedures are applied to assigned application systems.

• Develops procedures, training and conducts training for departmental information systems applications consistent with hospital and departmental policies, procedures, and business practices. May include staff outside the department.

• Provides, writes and produces reports, statistical information, audit reports and other information as requested. Writes policies and procedures to ensure consistency and quality of processes and information.

• Provides data necessary to conduct cost-benefit analysis on recommended changes to either departmental procedures, information system applications, or hardware.

• Evaluates user performance on information system applications and provides feedback to department management as needed. Conducts retraining as needed or requested.

• Acts as a resource person for many departments, in relation to CVO assigned application systems.

• Oversees the progress of assigned application system implementation to ensure on-time, on-budget projects. Provides support to clients, monitors application system usage and operational satisfaction. Serves as a contact for application system related questions during and after implementation.

• Demonstrates behaviors consistent with the Mission and Core Values of Mercy Health. Adheres to all standards and policies related to safety, to include patient safety. Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated manager, or hotline number, any suspected unethical, fraudulent, or unlawful acts or practices.

Education

2 year/associates degree - Business, IT or related field preferred

Experience:

Three to five years experience with computers, Office applications, and other field related applications and databases required.

Strong analytical, project prioritization skills required.

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Long-distance or air travel as needed- not to exceed 10% travel.

General office environment.

May have periods of constant interruptions.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

Prolonged periods of working alone.

Skills

Analytical skills to evaluate and communicate findings and recommendations.

Excellent interpersonal communication skills to include both verbal and written skills to create positive relationships with staff from all hospital departments, and outside customers and vendors. Ability to teach, train and orient others, including the ability to make presentations to various audiences. Self-motivated. Must be able to work independently with little or no supervision.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com