Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Performs coordination of program services and assistance to Behavioral Health Institute across the care curriculum. This includes handling sensitive reports, files, and matters of a highly confidential nature. Performs various office responsibilities to include but not limited to: completion of policy & procedures, meeting minutes, memos etc., and assists the leadership team with compilation of data, P.I. appointment/scheduling and maintaining the administrative office functions and acts as a liaison person to the Behavioral Health Institute.

Behavioral Service Coordinator will facilitate registration, schedule and perform related processing duties for all patients/clients being served be behavioral Institute in coordinating services with physician offices, occupational client companies and hospital ancillary areas. Provides insurance verification and financial assistance information/assistance, reconciliation of visit activity, accurate posting of charges and related administrative support duties. Position is responsible for verify ingentry of data into the practice management system to ensure availability of information for healthcare professionals in the provision of care and maximum reimbursement.

POSITION CRITERIA:

• Must be able to demonstrate effective communication, analytical, and decision making skills. Completion of registration scheduling and related processing duties for all patients with the BHI in coordinating services with physician offices occupational client companies and hospital ancillary areas.

• Ability to efficiently manage time, priorities and resources. Provides insurance verification and financial assistance information/assistance, reconciliation of visit activity, accurate posting of charges and related administrative support duties.

• Possesses basic computer skills; demonstrated proficiency in Microsoft Office and web-based applications. Verifying entry of data into the practice management system to ensure availability of information for healthcare professionals in the provision of care and maximum reimbursement.

• Ability to follow instruction, use constructive feedback, demonstrate professionalism, responsibility, critical thinking, and stress management skills. Collects co-pays and payments from clients (if applicable) and uses appropriate communication skills to explain policy while being sensitive to client concerns. Upon completion of welcome, express appreciation for the client visit and directs and/or escorts client to the appropriate area of service in an accommodating and timely manner.

• Ability to maintain strict client confidentiality, HIPAA compliance

• Interface with Psychiatrists and providers in the Behavioral Health Institute. Schedules appointments for Partial Hospitalization and Intensive outpatient Program. Supports Behavioral Health education process by ordering supplies, assisting with participant registration, and classroom scheduling/setup. Prepares and assembles graphical information needed for program evaluation of all Behavioral Health institute and outside contracts and distributes to appropriate personnel. Schedules rooms, prepares and assembles reminder notices, agendas and geographical information needed for subcommittee meetings.

• Maintains GRANT requirements as assigned.

EDUCATION and EXPERIENCE: Associate's degree (A.A.)

A combination of education and experience. Will be considered in Lieu of degree

Minimum Years and Experience

Office Management experience preferred.

Minimum of one year previous demonstrated work experience in the areas of scheduling, registration, typing, patient billing, and/or medical insurance processing experience required.

Should have at least one year of patient contact involving the resolution of patient/client issues.

Other Knowledge, Skills, and Abilities Required:

• Must be able to type 50-60 words per minute.

• Must be proficient in Microsoft Office (Word, Excel, Access, PowerPoint).

• Excellent telephone and customer service skills and organizational skills. Knowledge of chemical dependency and mental health is preferred.

Required Job Specific Training: De-Escalation training within 90 days of hire.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com