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Lived Experience Worker (Consumer) PAST team

Mercy Health

Mercy Health

Werribee VIC 3030, Australia
Posted on Jul 8, 2025

Employment Type: Permanent Part time 0.6 EFT (on-site)

Hours: 48 hours per fortnight

Salary: as per EBA

Location: Werribee Mercy Hospital – Clare Moore Building

Application: Please upload resume, cover letter, driver license, police check, VISA status, relevant qualifications and other documentation as listed in the job ad

Contact: Sebastian Low (phone: 8754 3560)

Where there’s life, there’s Mercy.
Where there’s care, there’s You.


Through the battles and the breakthroughs, we're there. Where will you be?


For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.


As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.


About the opportunity

The Lived Experience Worker (Consumer) will complement the skills of clinical staff within the Post Admission Support team (PAST) at Mercy Mental Health & Wellbeing Service.

As part of the multidisciplinary team, the Lived Experience Worker (Consumer) provides support in the immediate post-discharge period, for up to 28 days. This approach supports consumers to transition safely and securely from an acute inpatient setting and become re-established and connected in a community environment, enabling people to remain well.

The Lived Experience Worker (Consumer) role is informed by your own life experience of mental health and personal recovery and relevant training. Lived Experience Workers are in a unique position to build authentic connections with people.

The Lived Experience Worker will convey hope and provide recovery oriented, trauma informed and strengths-based perspectives and will work collaboratively with the PAST team and other members of the Lived Experience Workforce across Mercy Mental Health and Wellbeing Service. This role will provide support through range of mediums which includes outreach, telehealth and site based work.

Qualifications

  • Lived experience of mental illness with a practical knowledge and understanding of issues facing people with a mental illness

  • Understanding of the recovery process and ability to communicate a lived experience of recovery.

  • Formal qualification (or working towards) in mental health, mental health peer work i.e.- Intentional Peer Support/ Certificate IV in Mental Health (Peer Work), social work, psychology or similar.

  • Training in other relevant mental health and suicide specific areas.

  • Current unrestricted driver’s license.

What you’ll bring
You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.
To thrive in this role, you will have:

  • Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.

  • A compassionate, flexible and positive approach to effective patient care and management.

  • The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.


You will also be required to provide evidence of, or in the process of obtaining:

  • A current Police Record Check and Working with Children Check.

  • Current COVID-19 certificate, proof of current influenza vaccination and other vaccination status consistent with public health orders.