Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Reports to: Regional Practice Administrator/Director

# of Direct Reports: Varies

Requires frequent travel to Tiffin and Willard Cardiology office locations.

Primary Function/General Purpose of Position

The Practice Manager anticipates, plans, organizes and directs the operations of one or more physician practices which includes, but is not limited to, supporting providers and managing employees to ensure the highest quality care and services are provided to patients. The practice manager is also responsible for achieving the annual operational and financial goals of the practice. In addition, this position has oversight of the practice lead and employees to ensure efficient operations and workflows for patients, providers, and employees through the application of standardized processes and best practices.

Essential Job Functions

• Serves as a role model to set the standards of behavior, professionalism, and outstanding customer services in all relationships with internal and external customers.

• Manage day-to-day operations of the practice, including staff and provider schedules, performance management, and ensure timely communication with team members.

• Facilitates troubleshooting and follow up to ensure effective provider, staff, customer and peer relationships.

• Adheres to the established controls of quality, compliance and risk standards for the day-to-day operations of the physician practice(s). This includes management of supply chain activities including the ordering of supplies and maintaining inventory, while adhering to departmental budgets, as well as processing all invoices and bills for the office.

• Functions as a key liaison for all new provider integration activities for the practice(s). Assists in the transition process for onboarding new physicians and APCs.

• Manages all revenue cycle processes, including but not limited to registration workflows, work queues, copays, daily cash drawer, bank deposits, and coding compliance.

• Reviews applicable practice data and identifies variances. Analyze financial and billing reports to assist with decision-making and reporting. Participates in planning and budgeting preparation and analysis.

• Meets with Practice Administrator and medical group/market leadership leadership as appropriate to review trends and develop/adjust strategic priorities.

• Coordinates support functions to ensure compliance with Joint Commission, where applicable, and other required regulatory agencies.

• Handles personnel functions, in collaboration with HR as appropriate, which includes check ins, evaluations etc.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

BLS Basic Life Support – American Heart Association (within 90 days of hire) (Preferred) (Required if performing clinical functions)

Education

High school diploma (required)

Associate's or Bachelor’s degree (preferred)

Work Experience

4 years of recent experience in healthcare (required)

2 years of supervisory experience (required)

Skills

Hard/Tech/Clinical Skills:

​ Understands the business of health care

Soft/Interpersonal Skills:

Proactively manages relationships and expectations of the people we serve

Fosters an environment of innovative thinking and seeks, supports, and implements others’ ideas

Embraces change and communicates the benefits of it to others

Consistently delivers on critical goals and achieves success on priority outcomes and measures

Provides candid and constructive feedback to improve performance

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com