Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Primary Function/General Purpose of Position

Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic or ambulatory setting.

Essential Job Functions (7-10) Statements

• Secures, completes and verifies all pertinent patient demographic and insurance information (registration process) and enters data into computer.

• Performs initial telephone triage/screening with referral to appropriate medical professional.

• Schedules patients following established protocols, including referrals, testing, surgical procedures, specialist consults, etc. following physician orders. Assures referrals are insurance appropriate.

• Collects point of service co-pays and payments on account, balances cash drawer and ensures accuracy of bank deposit.

• Sets up and organizes patients charts, obtains appropriate consent forms, and maintains file system for confidential patient records.

• Enters appropriate billing charges into computer; retrieves data and runs reports as necessary.

• Performs some patient care duties. (see department addendum)

• Documents appropriate information in patient medical record.

• Manages office supply and inventory needs.

• Performs receptionist and file clerk duties, as well as, general office correspondence duties.

• May be required to float based on staffing needs.

• Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices.

• Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy Health Partners.

• Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.

• Is responsible for all other duties as assigned.

• Adheres to all standards and policies regarding safety/patient safety initiatives.

Employment Qualifications

Required Minimum Education: High School/GED

Minimum Years and Type of Experience Required: Medical secretary, medical assistant program graduate or medical office experience

Skill Items

Legible Handwriting

Must demonstrate sensitivity to the patient care situation.

Computer/typing skills of at least 40wpm

This is a collective bargaining position.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com