Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Patient Relations Representative - St. Elizabeth Youngstown Hospital

As a patient facing position, this role solicits and receives patient feedback on their experience during care in acute/hospital settings, and collaborates with leaders and stakeholders to achieve resolution of concerns. This role also develops recommendations on prevention of future concerns/grievances through trended data.

ESSENTIAL FUNCTIONS:

• Collaborates at a facility level with key leaders and stakeholders to achieve early resolution of concerns.
• Develops and deploys problem solving practices to alleviate or reduce known trends to reduce overall concerns and grievances.
• Completes regulatory requirements for concern and complaint resolution.
• Maintains facility level reports for complaints and grievances, prepares reports for share with key stakeholders including facility, market, group and system leadership as well as quality and risk management.
• Receives patient feedback and concerns (through variety of methods/mediums) and proactively work toward resolution.

EMPLOYMENT QUALIFICATIONS:

REQUIRED MINIMUM EDUCATION:

Associates Degree in Healthcare, Nursing or a related field.

Bachelor's Degree Preferred

MINIMUM YEARS AND TYPE OF EXPERIENCE:

1-3 Years’ Experience in healthcare and a demonstrated ability of service recovery and improvement skills

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com