Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Under the direction of the therapy supervisor, provides ongoing support for daily operations of the outpatient clinic. Focuses on all aspects of clerical support to promote operational efficiencies of the clinic including but not limited to answering phones, scheduling, registration, insurance verification, authorization, data entry, and point of service collection. Supports all activities of the licensed staff to deliver patient care.

Essential Job Functions

Manages front office flow by checking patients in/out and collaborating with other staff and providers

Maintains current knowledge of all insurance companies and billing information to obtain accurate demographics, financial and clinical information and signatures from patients or (POA) as determined by

Mercy Health, Medicare, state and federal guidelines

Schedules and registers patients within the hospital system, Carepath/EPIC, both pre-registration and registration process

Responsible for obtaining authenticated Physician order, verifying demographics, insurance information with eligibility and medical necessity for Physical therapy, Occupational Therapy and Speech Therapy

Verifies and documents accurately insurance coverage and patient responsibility as well as educate patient on information obtained from Insurance verification with follow up on discrepancies, able to help therapists and patients with tracking insurance authorization and benefit information

Responsible to run Cost Estimator and collect point of service (POS) collection as appropriate. Also, collecting retail payment and maintaining accurate accounting transactions on all POS collections

Assists with rehab diagnosis coding and obtaining medical diagnosis from physician office

Performs daily charge audits to ensure accuracy of charges

Ensures daily monitoring and maintenance of all assigned departmental work queues

Balances cash, prepares deposits and records all transactions accurately and on assigned time frames.

Demonstrates standards of excellence of care in all interactions for both internal and external customers.

This includes phone triage, calls to appropriate staff or departments, conducting appointment reminder confirmation calls and problem solving through critical thinking

Prepares charts for delivery to medical records after discharge

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job related duties as

required by their supervisor, subject to reasonable accommodation.

Employment Qualifications

High School Diploma or GED

Preferred Education: 2 year associates

Minimum Qualifications

Minimum 2 years of office experienced with insurance in medical office setting

Other Knowledge, Skills and Abilities

Required: Keyboard and computer skills, high level of interpersonal skills, multitasking ability, organizational skills

Other Knowledge, Skills and Abilities

Preferred: Insurance and medical terminology

This is a collective bargaining position.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com