Community Health Worker - St. Rita's Professional Services
Mercy Health
Community Health Worker
Primary Function/General Purpose of Position
The Community Health Worker focuses on direct support, outreach, and engagement to improve community health outcomes, focusing on improving health, well-being, and access to essential services. The Community Health Worker serves as a liaison between community members or patients and health and social service systems, providing culturally appropriate health education and addressing basic social drivers of health. Community Health Workers may work in a variety of settings, including serving in the community or assisting patients in physician practices based on specific market design.
Essential Job Functions
Builds trusting relationships with individuals and communities to mediate between individuals and health/social service systems. Identifies and engages individuals and families in need through outreach activities and community events.
Evaluates the specific needs and challenges faced by community members, including health, social, and educational needs. Identifies barriers such as housing, food insecurity, and transportation challenges, and connects individuals to appropriate resources.
May conduct outreach activities, including home visits and participation in community health fairs and local events, to build awareness and engage underserved populations.
Maintains accurate and up-to-date records to support advocacy efforts, monitor outcomes, and contribute to program evaluation.
May perform or assist with health education and/or basic health screenings, such as blood pressure and glucose checks, under appropriate supervision.
Provides support to ongoing community health programs.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Community Health Worker (CHW) Certification in the state of practice (preferred; required within 12 months of hire)
Education
High School Diploma or equivalent (required)
Bachelor's degree in Social Work, Public Health, Psychology, or related field (preferred)
Work Experience
1 year of recent experience in a community outreach or healthcare setting (preferred)
Training
None
Language
Bilingual based on market needs (preferred)
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Skills
Hard/Tech/Clinical Skills:
Proficient with computers and accuracy with data entry and Microsoft Office.
Comprehensive knowledge of the field's concepts and principles.
Soft/Interpersonal Skills:
Sensitivity and experience in working within different cultures.
Ability to separate personal from professional interactions with clients and maintain professional/ethical boundaries.
Ability to learn and implement new procedures and adapt to emerging community needs.
Cultural competency and ability to work with diverse populations.
Attention to detail
Communication and Collaboration skills
Critical thinking
Teamwork
Conflict resolution
Active listening
Relationship building
Some travel to other primary care locations is required.
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
