Employment Type: Permanent full time

Hours: 38 Hours / week

Salary: $220k package

Location: Hybrid / Mercy Corporate Office Richmond

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Khoa Huynh, Director of Strategic Programs and EPMO. Khuynh@mercy.com.au

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care. As the EPMO Change Lead, you’ll use your Strategic and Project Change Management expertise to help achieve even more for all who need us.

What you’ll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.

• A compassionate, flexible and positive approach to effective patient care and management.

• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

• Strategic awareness and the ability to spot and address the 'change fatigue' across the organisation before it happens.

• Outcomes focus over process, while certified in Change frameworks like PROSCI/ADKAR, you are pragmatic enough to tailor the approach to suit Mercy and drive the realisation of benefits.

• Deep experience in Project delivery (10-15 years), in particular workforce systems such as Rostering (preferred), HRIS or Payroll.

Key responsibilities:

EPMO Change Framework

• collaborate closely with executive leadership and key stakeholders to understand and advise on the implications of the enterprise strategic plan, enabling the successful adoption of strategic changes across the group and support the governance of these.

• be integral to Transformation, EPMO and Improvement Team and provide advice and guidance to stakeholders in the approach required to successfully plan, deploy and embed organisational initiatives

• input into Strategic planning and business cases ensuring sufficient effort has been allocated to change and communication activities.

• line manage, coach and mentor change and project resources, directly and indirectly, across the business, providing leadership and guidance to ensure teamwork and performance is achieved and change is affected and communicated in a timely and efficient way.

• embed, in partnership with other change and communication resources, the Group Enterprise Change Framework and supporting collateral to deliver enterprise-wide change initiatives from a strategic, operational and tactical perspective. Enabling the management of risk through establishing clear oversight of the volume of change impacting the business at any one time via a Change Heatmap.

• Further develop Mercy's change methodology to tailor assistance based on the needs of stakeholders, enabling the business to assess the change support required i.e. self-managed, part time change support or full-time change resource, and liaise with key stakeholders to assist them in identifying the best way to effect and embed strategic and/or operational changes.

• Share in responsibility for achieving expected benefits of transformational change through extensive stakeholder engagement to improve future state organisational structure, business services and service delivery mechanisms, business processes and digital technology solutions.

• Partner with People, Learning, and Culture teams to improve change capability and maturity within the organisation.

Rostering Project Focus

• Project leadership – Be a key leader for the Rostering project, building a dedicated change team including change and communication analysts and training team to deliver the people elements of the Project.

• Change Governance – provide guidance and advice to the Executives on how they can support the successful delivery of the project.

• Project Change, Communication and Training Strategy: develop the overarching roadmap for the ‘people side’ of the rostering project, building upon the case for change developed as part of the business case.

• Stakeholder Analysis and Impact Assessment: Proactively identify and address resistance from staff accustomed to manual or legacy systems. Build the change champion network

• Training Oversight: Develop training approach, including modalities tailored to specific Mercy Health stakeholder cohorts, and competency tracking.

• Benefits measurement and sustainability: Develop measures to so that Mercy knows that the change has ‘stuck’ including change readiness surveys, adoption metrics and reinforcement approaches. ​

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.