Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Mercy Health

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Front Office Specialist - St. Joseph Warren Hospital

Job Summary:

The Front Office Administrator ensures timely scheduling of patients, verification of patient's insurance and benefits prior to their appointment and updating all information within our system.

Essential Functions:

• Collaborate with center staff to schedule patients for appropriate clinical coverage and clinical treatments

• Ensure availability of resources, supplies, and equipment for scheduled services

• Knowledge of all revenue cycle components, registration, billing, collections, and denials

• Perform auditing to ensure documentation supports reimbursement

Education:

• High School Degree or GED

• Associate Degree related to Business (preferred)

Licensure/Certification:

• Basic Life Support (BLS) – American Heart Association (preferred)

Training:

• EPIC Electronic Health Record (EHR) (preferred)

• Continued professional development specific to patient registration, scheduling and referrals

Experience:

• Recent experience in acute care, home health, or provider office (required)

• Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred)

Skills & Abilities:

• Working knowledge of office and clinical technologies to update electronic medical records

• Ability to answer patient questions regarding their insurance, benefits, and billing

• Effective phone management

• Basic knowledge of health insurance

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com