Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Job Description

Supports end-users across the ministry who utilize imaging systems and related applications, as well as leading and contributing to new projects. Maintains imaging systems environment, to include knowledge documentation, system/hardware documentation, and utilizes internal departments applications and processes to manage the work.

Essential Job Functions

• Administers and supports PACS, CVIS PACS, and related technologies (e.g., voice recognition, advanced visualization systems, image sharing technologies, interfaces etc.).
• Contributes to or performs as the project lead for implementation and support of medical imaging applications, to include leading conference calls & meetings, task tracking, support document creation, and status communication as directed.
• Provides support for systems, processes, and customers and responds in a timely manner to service requests.
• Works with Information & Technology (I&T) staff, biomed, and vendor support to manage resolution of medical imaging application incidents and requests.
• Provides hands-on and remote support for healthcare facilities, to include hospitals, clinics, and physician practices as required. Participates in after-hours on-call rotation as assigned.
• Handles customer questions and concerns, communicates well with customers, handles service problems politely & efficiently, and assists with service recovery.
• Works with I&T and clinical teams to actively promote and implement standardization, utilization, integration, and optimization plans for medical imaging and related applications.
• Compiles and provides data as requested for clinical and business reporting to facilitate clinical and business decisions.
• Collaborates with other team members, customers, and management. Builds strong relationships with core customer base for medical imaging applications.
• Prioritizes tasks and resources to meet organizational and departmental goals.
• Proficient in the applications/tools used within the organization for Project Management, Incident Management, Change Management, Time Reporting, Communications, and other tools as provided.

Required Minimum Education:

• High School/GED

Preferred Education:

• Minimum Associates

Field of Study

• Information Technology

Licensure/Certification Preferred:

• CompTIA A+, Network+, CIIP (Certified Imaging Informatics Professional), ARRT (American Registry of Radiologic Technologists)

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com