Employment Type: Full Time - Fixed Term (12 months) with potential for ongoing opportunity

Hours: 80 hour fortnight incl ADO

Salary: As per EBA rate for HS4

Location: Flexible work location — choose to work from our Heidelberg or Werribee campuses, complemented by work‑from‑home.

Upload with Application: resume and cover letter specifying preferred work location

Contact: Director Medical Workforce Unit Email: GermechA@mercy.com.au

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us as at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

The Medical Workforce Unit (MWU) provides end‑to‑end management and specialist support across the full Senior Medical Staff (SMS) employment lifecycle. Our teams at Werribee Mercy Hospital and Mercy Hospital for Women work closely with clinical and corporate partners to ensure our Senior Medical workforce is supported, compliant and set up for success.

We are seeking a Senior Medical Workforce Coordinator – Operations & Transformation Support at Mercy Health to deliver reliable operational coordination of Senior Medical processes, including recruitment, contracting, credentialing and roster-to-pay activities.

You will also contribute to the Senior Medical Workforce Transformation Project, supporting improvements to systems, processes and workforce planning tools. This role is fixed term with potential for ongoing opportunities.

Why this role matters

Senior Medical Staff are essential to delivering high quality services, teaching, patient care and clinical leadership. This role ensures they receive:

• Comprehensive end‑to‑end operational and advisory support across their employment lifecycle

• accurate and timely roster, leave, remuneration and workforce information

• consistent and compliant employment documentation and governance

• a reliable and positive workforce experience that enables them to focus on patient care

• consistent, professional and positive workforce experience during a period of service redesign and improvement

What you’ll do

• Coordinate end‑to‑end Senior Medical workforce processes, including recruitment, contracting, credentialing and roster-to-pay activities along with workforce governance standards.

• Act as a central point of contact for Senior Medical workforce matters, providing clear, accurate and timely advice to clinical and corporate stakeholders.

• Ensure compliance with policies, enterprise agreements, safe‑hours principles and credentialing requirements.

• Maintain accurate workforce data across HR, payroll and rostering systems, ensuring consistent roster‑to‑pay outcome

In addition to the core operational responsibilities, this position will contribute to workforce transformation activities including system and process redesign and development of baseline workforce data (work schedules, remuneration schedules, clinical footprints and other foundational workforce planning documents).

About you

You will thrive in this role if you enjoy working with complex workflows, building strong relationships and delivering high‑quality administrative support in a fast‑paced environment. You bring:

• experience in medical administration, HR, payroll, finance or hospital operations (3–5+ years preferred)

• strong coordination skills and the ability to manage competing priorities with accuracy

• excellent interpersonal and communication skills

• the ability to interpret employment information and identify matters requiring escalation

• confidence working with MS office applications (particularly excel), along with HRIS, rostering or workforce systems

• a proactive, adaptable approach and a commitment to continuous improvement

Understanding of medical enterprise agreements and entitlements, as well as experience coordinating and rostering medical staff, including managing daily duty rosters, leave, and unplanned absences will be well regarded.

You also demonstrate:

• excellent attention to detail, time‑management and problem‑solving skills

• a compassionate, flexible and positive approach to supporting colleagues and delivering high‑quality service outcomes

• the ability to build respectful working relationships and contribute to a collaborative team environment

• demonstrated ability to develop and streamline efficient office and administrative processes.

What you’ll bring

You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

You will also be required to provide evidence of, or in the process of obtaining:

• A current Police Record Check and Working with Children Check.

• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.