Mercy Health

Intro paragraph

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Community Health Worker – Offsite Learning – Youngstown Market

Job Summary:

The Community Health Worker focuses on direct support, outreach, and engagement to improve community health outcomes, focusing on improving health, well-being, and access to essential services. The Community Health Worker serves as a liaison between community members or patients and health and social service systems, providing culturally appropriate health education and addressing basic social drivers of health. Community Health Workers may work in a variety of settings, including serving in the community or assisting patients in physician practices based on specific market design.

Essential Functions:

• Builds trusting relationships with individuals and communities to mediate between individuals and health/social service systems. Identifies and engages individuals and families in need through outreach activities and community events.

• Evaluates the specific needs and challenges faced by community members, including health, social, and educational needs. Identifies barriers such as housing, food insecurity, and transportation challenges, and connects individuals to appropriate resources.

• May conduct outreach activities, including home visits and participation in community health fairs and local events, to build awareness and engage underserved populations.

• Maintains accurate and up-to-date records to support advocacy efforts, monitor outcomes, and contribute to program evaluation.

• May perform or assist with health education and/or basic health screenings, such as blood pressure and glucose checks, under appropriate supervision.

• Provides support to ongoing community health programs.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education:

• ​​​High School Diploma or equivalent (required)​​

• Bachelor's degree in Social Work, Public Health, Psychology, or related field (preferred)

Required Licensing & Certifications:

• ​​Community Health Worker (CHW) Certification in the state of practice (preferred; required within 12 months of hire)​

• Valid driver's license with good driving record (required, South Carolina only)

Experience:

• ​1 year of recent experience in a community outreach or healthcare setting (preferred)

Skills & Abilities:

Hard/Tech/Clinical Skills:

• ​Proficient with computers and accuracy with data entry and Microsoft Office.​​​

• Comprehensive knowledge of the field's concepts and principles.

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Soft/Interpersonal Skills:

• ​​​​​Sensitivity and experience in working within different cultures.​

• Ability to separate personal from professional interactions with clients and maintain professional/ethical boundaries.

• Ability to learn and implement new procedures and adapt to emerging community needs.

• Cultural competency and ability to work with diverse populations.

• Attention to detail

• Communication and Collaboration skills

• Critical thinking

• Teamwork

• Conflict resolution

• Active listening

• Relationship building

Training:

• None