Primary Function/General Purpose of Position

This strategic leader is responsible for architecting safe, reliable, and human-centered clinical workflows across the enterprise. This role focuses on designing and standardizing high-risk clinical processes, integrating human factors, and embedding reliability principles to ensure that healthcare teams can consistently deliver safe, efficient, and high-quality care. The Director serves as a systems design authority, partnering with clinical leaders, operations, IT, supply chain, and other key stakeholders to proactively reduce risk and optimize clinical care.

Essential Job Functions

• ​Lead system-level clinical workflow design and standardization for high-risk processes.

• Collaborate with Continuous improvement and Safety teams to translate lessons from events and performance data into systemic design improvements.

• Define and monitor reliability thresholds for critical clinical processes.

• Partner with key stakeholders including IT, facilities, operations, and clinical leaders to review and approve major workflow and technology projects from a safety and reliability perspective.

• Ensure clinical design solutions are scalable, sustainable, and aligned with enterprise safety, reliability, and performance goals.

• Integrate human factors and human-centered design principles into all clinical system changes.

• Provide thought leadership and education in clinical systems design, human factors, and safety engineering within the organization.

Licensing/Certification

• Certified Professional in Patient Safety (CPPS)
• Certified Professional in Healthcare Quality (CPHQ)
• Human Factors (preferred)
• Clinical or engineering certification (preferred)

Education

• Masters Degree in a clinical field, nursing, engineering, human factors, or a related field (required)

Work Experience

• 7-10 years of healthcare experience with clinical systems design, human factors, reliability engineering, or high reliability healthcare operations (required)
• 7-10 years demonstrated experience with enterprise-level workflow design, proactive risk assessments, and implementation oversight (preferred)

Skills

• System analysis
• Error-proofing
• Failure analysis
• Data visualization
• Learning systems design
• Root Cause Analysis
• Process Mapping
• Human Factors Engineering
• Risk assessment
• Safety Event investigation
• Strong cross-functional collaboration skills
• Ability to influence clinical and operational leaders
• Excellent analytical, project management, and communication skills
• Strategic thinking
• Coaching
• Stakeholder management
• Change leadership
• Conflict resolution
• Systems thinking

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com