Peer Support Specialist
Paycom
Customer Service
Oakland, CA, USA
Posted on Mar 8, 2026
Essential Duties And Responsibilities
- Outreach, engage and accept referrals and warm hand-offs, both in-person and virtually, from LifeLong providers and staff in order to facilitate integration of care and connect high risk/high indiviuals to health and social services
- Develop consistent, trusting relationships with patients, promoting patient centered care and support for patients to achieve their health goals
- Link individuals to clinical health services both on-site and elsewhere within LifeLong’s network of clinics and wellness centers, including psychiatry, mental health counseling, harm reduction and substance use recovery treatment, Medication Assisted Treatment, and primary care medical treatment
- Facilitate connections to a variety of health and social services both within and external to LifeLong, including referrals to community resources and assisting with scheduling appointments, health insurance, and access to medications and transportation
- Promote client engagement in services and follow up with meeting personal goals by facilitating client participation in available incentive programs
- Conduct outreach and harm reduction overdose prevention training at encampments and supportive housing sites
- Facilitate peer support groups
- Participate in preparation of resources for clients including meals and harm reduction kits and assures materials, supplies, and resources necessary for facilitating client care for program are available and organized
- Assist clients with using on-site resources such as showers, laundry, device charging stations, and on-site activities
- Support clients by accompanying them to appointments in the community, as needed.
- Facilitate transportation for clients to various appointments in the community including driving them when a company vehicle is available and if in possession of a valid CA driver’s license
- Track patient attendance at appointments, follow up on no-shows to support and improve continuity of treatment and conduct appointment reminder calls per program protocol
- Provide patients with accessible educational and other materials including resource lists, releases of information, consent forms and other documents and follow-up as needed to assure completion
- Involve family members /significant others as necessary to increase patient participation and improve patient well-being
- Document activities clearly in the electronic health record
- Participate in required trainings, including the 80-hour training requirements for a peer support specialist through a Cal MHSA-approved training entity
- Participate in case conferences and meetings as requested
- Promote diversity, equity, and inclusion in support of patients and staff
