Technical Supervisor - Columbus

Technical Supervisor - Columbus

Company Overview:

Radiant Technology Group is a leader in commercial audio-visual systems, digital signage, and meeting room technology. We are committed to delivering cutting-edge AV solutions that enhance communication and collaboration for our clients. As we continue to grow, we seek a dynamic and experienced Technical Supervisor to join our team and help drive our success.

Role Overview:

The Technical Supervisor is responsible for overseeing the installation teams, ensuring that audio-visual projects are executed efficiently and to the highest quality standards. This role involves direct site supervision, conducting training and certifications, performing site surveys, quality control visits, managing technical escalations, and providing mentorship to staff. The Technical Supervisor plays a critical role in the day-to-day management of installation staff and requires a combination of technical expertise, leadership skills, and strong communication abilities to effectively manage and support the team and ensure successful project outcomes.

Key Responsibilities:

Site Supervision and Installation:

• Oversee daily operations at installation sites.
• Coordinate and manage installation teams.
• Monitor project progress, ensuring adherence to timelines and budgets.
• Troubleshoot and resolve on-site technical issues.
• Ensure 80% of projects are completed on time and within budget.

Conduct Training and Task Certifications:

• Develop and deliver training programs to ensure team members are skilled and certified.
• Create and update training materials.
• Conduct 40 training sessions per quarter and maintain records of training and certifications.

Site Surveys, Quality Control Visits & Technical Escalations:

• Conduct initial and ongoing site surveys to assess project requirements.
• Perform quality control checks to ensure compliance with standards.
• Handle and resolve technical issues that are escalated.
• Ensure site surveys and quality control visits are completed for 60% of active projects per quarter.

Mentorship and Coaching:

• Provide mentorship and coaching to junior staff to enhance their skills and performance.
• Conduct regular mentoring sessions and develop individualized training plans.
• Monitor progress and provide constructive feedback.

Internal Meetings:

• Lead internal meetings such as L-10's, L-1's, and project briefings.
• Plan and organize meeting agendas, facilitate discussions, and ensure accountability.
• Achieve an average L-10 meeting score of 8 or above quarterly.

Skills and Qualifications:

• Collaborative Leadership Skills: Strong leadership abilities to manage and motivate installation teams, ensuring high-quality and efficient project execution.
• Strong Communication Skills: Excellent verbal and written communication skills to interact clearly with clients, project teams, and internal stakeholders.
• Analytical Thinking: Ability to identify, diagnose, and resolve technical challenges with innovative solutions.
• Organized and Detail-Oriented: Highly organized with meticulous attention to detail, capable of managing multiple tasks and projects simultaneously.

Prerequisite Knowledge:

• Minimum of 5,000 hours leading audio-visual projects.
• In-depth technical expertise in audio-visual equipment, systems, and industry standards.
• Advanced troubleshooting skills for complex technical issues.
• Proficiency in creating and interpreting detailed technical documentation.

Certifications:

• CTS-I
• OSHA 30-Hour Construction Safety and Health
• Project Management for AV (AVIXA)
• Certified in all Tech 1-3 skill requirements
• Audiovisual Network Professional® Certification (AVIXA)

Who You Are:

You are a dynamic and ambitious professional with a passion for the audio-visual industry. Your deep technical expertise and innovative thinking set you apart, allowing you to tackle complex challenges with confidence and precision. You are a natural leader, inspiring and motivating your team to achieve excellence in every project. Your exceptional organizational skills and meticulous attention to detail ensure that every aspect of your work is executed flawlessly.

You thrive in collaborative environments, working seamlessly with project managers, clients, and your team to deliver outstanding results. Your excellent communication skills enable you to convey technical concepts clearly and effectively, fostering a culture of transparency and collaboration. With a proactive and analytical mindset, you are always ready to address any obstacle, turning challenges into opportunities for growth and innovation.

Above all, you are driven by a desire to learn, grow, and make a significant impact in the audio-visual field. You are excited by the prospect of leading and mentoring others, sharing your knowledge and expertise to elevate the entire team.