Summary/Objective

• Welcomes patients and others by greeting them, in person or on the telephone; answering or referring inquiries for location.
• Monitor and maintain safe reception area by complying with procedures, rules, and regulations for location.
• Maintain and organize front lobby and replenish patient snack area when needed for location.
• Acts as Liaison between Administrative and Medical team in addition to performing various clerical functions.
• Verify patient eligibility for all OH MCD patients for location.
• Update system of changes of Insurance and notify Reimbursement Supervisor, Med Room and Counselor for location.
• Contact patients to discuss changes in Insurance and arrange other methods of payment for ongoing office visits for location
• Complete Toxicology Screenings for Intake and Doctor Appointments for location.
• Complete in-house Laboratory Requisition forms for confirmatory on Toxicology Screenings requested by Doctors and Counselors for location.
• Verify cash and credit card receipts and prepare for night deposit for location.
• Provides back-up assistance to Admin Assistant I as needed for patient appointment reminder calls, maintain filing systems, pulling charts for following day appointments and process incoming patient payments.
• Communicate daily to Administrative Supervisor.
• Remain current and assist in maintaining office services by following office operations policies and procedures.
• Attend and participate in relevant continuing education, in-service training to improve professional competency and monthly staff meetings.
• Maintain professional work conduct and ethical confidentiality.
• Perform other related work as required or assigned.

• Communication
• Team Building
• Technology
• Relationship Management
• Problem Solving
• Time Management
• Accountability